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The role of self-service techn...
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Restaurant industry
Consumer behaviour
108
Konsumentenverhalten
101
Customer satisfaction
41
Service quality
40
Dienstleistungsqualität
39
Beziehungsmarketing
38
Relationship marketing
38
Kundenzufriedenheit
36
Corporate social responsibility
26
Beschwerdemanagement
23
Complaint management
23
Corporate Social Responsibility
22
Gastronomie
21
Hotel industry
21
Hotellerie
21
USA
21
United States
21
Emotion
16
Hospitality industry
16
Gastgewerbe
15
Preismanagement
14
Pricing strategy
14
Experiment
13
Customer service
10
Gender
10
Kundenservice
10
Advertising effects
9
CSR
9
Werbewirkung
9
Internet marketing
8
Loyalty program
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Geschlecht
7
Kundenbindungsprogramm
7
Power
7
Advertising
6
Consumer behavior
6
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English
21
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Mattila, Anna S.
21
Liu, Qing
4
Gao, Yixing
3
Yang, Wan
3
Choi, Sungwoo
2
Kim, Kyungmin
2
Wu, Luorong
2
Ahn, Jin Sun
1
Assaf, A. Georges
1
Chen, Feier
1
Hanks, Lydia
1
He, Zeya
1
Hwang, Yoo Hee
1
Josiassen, Alexander
1
Kim, Min Chung
1
Kim, Yonghee
1
King, Ceridwyn
1
Lee, Chung Hun
1
Lee, Seoki
1
Lin, Ingrid Y.
1
Line, Nathaniel D.
1
Noone, Breffni M.
1
Shin, Joongwon
1
Wang, Chen-Ya
1
Yang, Bi
1
Yang, Hyunjoo
1
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International journal of hospitality management
5
Cornell hospitality quarterly : CQ
4
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
International journal of revenue management : IJRM
1
Journal of business research : JBR
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
21
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1
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
2
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
3
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
4
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
5
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
6
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
7
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
8
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
9
Feelings of uncertainty and powerlessness from Covid-19 : implications for advertising appeals in the restaurant industry
Yang, Bi
;
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820054
Saved in:
10
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
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