//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The interplay of customer expe...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Retail trade
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Relationship marketing
26,267
Beziehungsmarketing
25,593
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Theorie
13,246
Theory
13,030
Satisfaction
11,015
Zufriedenheit
9,805
Deutschland
9,717
Germany
9,126
Brand management
8,349
Markenführung
8,294
USA
7,774
United States
7,443
Brand image
7,194
Markenimage
7,138
Dienstleistung
7,085
Online-Handel
6,285
Online retailing
6,268
Social Web
6,085
Social web
6,082
Online-Marketing
5,361
Internet marketing
5,341
Electronic Commerce
5,061
Einzelhandel
4,904
E-commerce
4,873
Services
4,626
Brand
4,521
Markenartikel
4,506
Lebensqualität
4,496
Quality of life
4,471
Marketingmanagement
4,120
Marketing management
4,084
Emotion
4,074
Experiment
3,774
more ...
less ...
Online availability
All
Undetermined
2,194
Free
797
Type of publication
All
Article
3,750
Book / Working Paper
1,081
Journal
10
Type of publication (narrower categories)
All
Article in journal
3,440
Aufsatz in Zeitschrift
3,440
Aufsatz im Buch
255
Book section
255
Graue Literatur
224
Non-commercial literature
224
Hochschulschrift
143
Arbeitspapier
142
Working Paper
142
Thesis
101
Collection of articles of several authors
59
Sammelwerk
59
Conference paper
54
Konferenzbeitrag
54
research-article
46
Aufsatzsammlung
41
Case study
24
Fallstudie
24
Bibliografie enthalten
23
Bibliography included
23
Konferenzschrift
16
Collection of articles written by one author
12
Sammlung
12
Conference proceedings
8
Amtsdruckschrift
7
Government document
7
Market information
7
Marktinformation
7
Statistics
6
Statistik
6
conceptual-paper
6
Guidebook
5
Ratgeber
5
Festschrift
3
Handbook
3
Handbuch
3
Lehrbuch
3
Reprint
3
Textbook
3
non-article
3
more ...
less ...
Language
All
English
4,563
German
255
Polish
5
Italian
4
Danish
3
French
3
Norwegian
3
Russian
3
Spanish
2
Swedish
2
Czech
1
Finnish
1
Dutch
1
more ...
less ...
Author
All
Grewal, Dhruv
31
Pantano, Eleonora
25
Gázquez-Abad, Juan Carlos
24
Schramm-Klein, Hanna
21
Gil Saura, Irene
20
Martínez-López, Francisco J.
20
Swoboda, Bernhard
19
Das, Gopal
17
Gijsbrechts, Els
16
Zielke, Stephan
16
Khare, Arpita
15
Roggeveen, Anne L.
14
Steinmann, Sascha
14
Sands, Sean
13
Teller, Christoph
13
Rajagopal
12
Rudolph, Thomas
12
Ailawadi, Kusum L.
11
Bijmolt, Tammo H. A.
11
Brengman, Malaika
11
Campo, Katia
11
Dekimpe, Marnik G.
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Richards, Timothy J.
11
Willems, Kim
11
Breugelmans, Els
10
Calvo-Porral, Cristina
10
Carpenter, Jason M.
10
Chebat, Jean-Charles
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Geyskens, Inge
10
Noble, Stephanie M.
10
Rabinovich, Elliot
10
Stobart, Jon
10
Verhoef, Peter C.
10
Wagner, Gerhard
10
Bang, Nguyen
9
Gielens, Katrijn
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
National Bureau of Economic Research
4
Books on Demand GmbH <Norderstedt>
3
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
IGI Global
2
Nordic Council of Ministers
2
A. C. Nielsen Company <Schaumburg, Ill.>
1
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Forschungsstelle für den Handel Berlin
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
Graduate School of Business Administration
1
Great Britain / Commission on Industrial Relations
1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard Graduate School of Business Administration
1
Harvard University, Graduate School of Business Administration, Division of Research
1
Ifo-Institut für Wirtschaftsforschung
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
509
Journal of retailing
158
International journal of retail & distribution management
134
Journal of business research : JBR
132
The international review of retail, distribution and consumer research
124
International journal of retail and distribution management
72
International journal of electronic marketing and retailing : IJEMR
40
European journal of operational research : EJOR
37
Management science : journal of the Institute for Operations Research and the Management Sciences
35
Psychology & marketing
35
International Journal of Retail & Distribution Management
29
The journal of services marketing
29
European journal of marketing : EJM
28
Journal of the Academy of Marketing Science
27
Marketing intelligence & planning
27
International journal of production economics
24
International journal of consumer studies
23
SpringerLink / Bücher
23
Journal of marketing
22
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Journal of strategic marketing
21
International journal of Indian culture and business management
20
European retail research
19
Cogent business & management
18
The journal of consumer marketing
18
The service industries journal
18
International journal of production research
17
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Production and operations management : an international journal of the Production and Operations Management Society
17
Journal of fashion marketing and management
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
Technological forecasting & social change : an international journal
15
The journal of product & brand management
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Omega : the international journal of management science
14
Services marketing quarterly
14
Journal of marketing research : JMR
13
more ...
less ...
Source
All
ECONIS (ZBW)
4,779
Other ZBW resources
60
USB Cologne (EcoSocSci)
2
Showing
1
-
10
of
4,841
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
5
Offline to online shopping : shift in volition or escape from violation
Duggal, Ekta
;
Verma, Harsh Vardhan
- In:
Journal of Indian business research
14
(
2022
)
3
,
pp. 339-357
Persistent link: https://www.econbiz.de/10013288126
Saved in:
6
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
7
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
8
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
9
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
10
Examining retail customer experience and the moderation effect of
loyalty
programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->