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Impact of changing consumer lifestyles and website quality on online satisfaction and loyalty : an emerging market framework
Pandey, Shweta; Chawla, Deepak - In: International journal of Indian culture and business … 12 (2016) 1, pp. 50-71
Persistent link: https://www.econbiz.de/10011618174
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A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen; Rafique, Raza; Ur Rehman, Hakeem; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.; Matos, Celso Augusto de - In: Journal of consumer marketing 39 (2022) 1, pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
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Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.; Fuentes-Blasco, María; … - In: Service business 15 (2021) 3, pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
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Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: Journal of electronic commerce in organizations : the … 19 (2021) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
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What leads customers to stay with an online transportation service in emerging markets?
Le, Hoang T. P. M.; Park, Jungkun - In: International journal of business innovation and … 30 (2023) 3, pp. 323-351
With the continuous development of technologies and user demand, mobile app functions have become more and more diversified in category extension, specifically app-based shared transportation platforms (ABSTP). This study focuses on predictors of loyalty intention in the mobile app portfolio of...
Persistent link: https://www.econbiz.de/10014293975
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The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
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Understanding antecedents of consumer loyalty toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina; Tavera Mesías, Juan … - In: Journal of international consumer marketing 34 (2022) 3, pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
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Hotel pricing at tourist destinations : a comparison across emerging and developed markets
Arora, Swapan Deep; Mathur, Sameer - In: Tourism management perspectives : TMP 35 (2020), pp. 1-20
Persistent link: https://www.econbiz.de/10012296736