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~subject:"Service industry"
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Service industry
Dienstleistungssektor
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Kundenservice
5
Services
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service management
4
Service quality
4
Cross-cultural management
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Employees
3
Forschung
3
Human resource management
3
Interdisciplinary research
3
Interkulturelles Management
3
Kundenzufriedenheit
3
Management
3
Research
3
service climate
3
Anforderungsprofil
2
Arbeitskräfte
2
Auslandsaufenthalt
2
Base of the pyramid
2
Bibliometrics
2
Bibliometrie
2
Community action research
2
Consumer behaviour
2
Dienstleistungsbetrieb
2
Emotional labour
2
Erfolgsfaktor
2
Expatriate assignment
2
Firm performance
2
Führungskräfte
2
Konsumentenverhalten
2
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6
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5
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5
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1
Collection of articles of several authors
1
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English
7
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Bowen, David E.
6
Chase, Richard B.
2
Parasuraman, A.
2
Voss, Christopher A.
2
Andreassen, Tor W.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David Earl
1
Brown, Stephen Walter
1
Cummings, Thomas G.
1
De Keyser, Arne
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Grönroos, Christian
1
Kunz, Werner
1
Larivière, Bart
1
Lawler, Edward E.
1
Ostrom, Amy L.
1
Patrício, Lia
1
Schneider, Benjamin
1
Sirianni, Nancy J.
1
Wünderlich, Nancy V.
1
Zeithaml, Valarie A.
1
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Journal of service management
2
Human resource management review
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Operations management : a strategic approach
1
The Jossey-Bass management series
1
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ECONIS (ZBW)
7
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1
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
2
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
5
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
6
Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David Earl
(
contributor
); …
-
1990
-
1. ed.
Persistent link: https://www.econbiz.de/10013548634
Saved in:
7
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
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