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~subject:"Service quality"
~subject:"Supplier relationship management"
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Service quality
Supplier relationship management
Relationship marketing
26,442
Beziehungsmarketing
25,767
Social Web
20,854
Social web
20,823
Digitalisierung
16,926
Consumer behaviour
15,772
Konsumentenverhalten
15,577
Customer satisfaction
15,563
Digitization
14,565
Kundenzufriedenheit
13,977
Dienstleistungsqualität
7,809
Online-Marketing
7,003
Internet marketing
6,881
Electronic Commerce
5,571
E-commerce
5,319
Deutschland
4,780
Germany
4,505
Brand management
4,057
Markenführung
4,050
Online-Handel
3,413
Online retailing
3,401
Innovation
3,359
Theorie
3,035
Theory
3,023
Viral marketing
2,967
Virales Marketing
2,967
Brand image
2,845
Markenimage
2,839
Marketingmanagement
2,803
Marketing management
2,772
Soziales Netzwerk
2,623
Lieferantenmanagement
2,612
Informationstechnik
2,515
Social network
2,467
Information technology
2,430
Internet
2,284
USA
2,225
Innovationsmanagement
2,210
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Svensson, Göran
37
Han, Heesup
36
Bruhn, Manfred
34
Mattila, Anna S.
28
Prentice, Catherine
26
Sharma, Piyush
26
Prybutok, Victor R.
24
Homburg, Christian
23
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Gil Saura, Irene
19
Wong, IpKin Anthony
18
Balaji, M. S.
17
Edvardsson, Bo
17
Shahin, Arash
17
Roberts-Lombard, Mornay
16
Söderlund, Magnus
16
Bilgihan, Anil
15
Gustafsson, Anders
15
Bauer, Hans H.
14
Quach, Sara
14
Casidy, Riza
13
Gong, Taeshik
13
Grégoire, Yany
13
Hammerschmidt, Maik
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Kleinaltenkamp, Michael
13
Patterson, Paul G.
13
Evanschitzky, Heiner
12
Hollebeek, Linda D.
12
Jang, Soocheong
12
Marimon, Frederic
12
Mysen, Tore
12
Naudé, Peter
12
Qu, Hailin
12
Ringle, Christian M.
12
Roy, Sanjit
12
Sreejesh, S.
12
Stock-Homburg, Ruth
12
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Verlag Dr. Kovač
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
Bundesvereinigung Logistik
2
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Svenska Handelshögskolan <Helsinki>
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
AMACOM
1
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Cranfield School of Management
1
Deutsche Gesellschaft für Logistik
1
Deutscher Industrie- und Handelskammertag
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
ESCP-EAP European School of Management
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
INSEAD
1
International Conference on Services Management <North Cyprus)>
1
Južnyj federalʹnyj universitet
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
285
Journal of retailing and consumer services
280
Journal of business research : JBR
271
International journal of hospitality management
269
The journal of services marketing
170
The journal of business & industrial marketing
156
The service industries journal
156
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
142
Journal of hospitality marketing & management
113
International journal of contemporary hospitality management
107
Services marketing quarterly
106
Journal of travel and tourism marketing
97
Service business
82
Journal of service research : JSR
77
Journal of air transport management
76
The TQM journal : the international review of organizational improvement
75
Tourism management : research, policies, practice
74
Cogent business & management
66
International journal of quality and service sciences
65
International journal of services and operations management
65
Total quality management & business excellence
62
Journal of the Academy of Marketing Science
60
Journal of service management
59
International journal of quality & reliability management
58
Journal of strategic marketing
56
International journal of productivity and quality management : IJPQM
55
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Journal of business-to-business marketing
49
International journal of services and operations management : IJSOM
47
Journal of marketing
42
Journal of service research
42
International journal of production economics
40
Journal of Services Marketing
40
Marketing intelligence & planning
40
Quality management journal : QMJ
40
SpringerLink / Bücher
38
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Source
All
ECONIS (ZBW)
10,156
Other ZBW resources
177
RePEc
20
EconStor
9
BASE
5
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1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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