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Service quality
Consumer behaviour
82,177
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Theorie
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8,982
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4,282
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4,266
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Han, Heesup
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20
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17
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15
Line, Nathaniel D.
14
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13
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12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
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Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
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Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
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Xu, Xun
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8
Amin, Muslim
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Harun, Ahasan
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Sparks, Beverley
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Wirtz, Jochen
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
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ECONIS (ZBW)
4,279
Other ZBW resources
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1
Food market hygiene in the consumer experience
Merchan, Diana
;
Agila, Mercy
;
Criollo, Mónica
; …
-
2020
Persistent link: https://www.econbiz.de/10012266496
Saved in:
2
Managing revenue across retail channels : the interplay of service performance and direct marketing
Lund, Donald J.
;
Marinova, Detelina
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 99-118
Persistent link: https://www.econbiz.de/10010419895
Saved in:
3
The role of retail services in food market equilibrium
Chidmi, Benaissa
;
Lopez, Rigoberto A.
- In:
Innovation and system dynamics in food networks 2007 : …
,
(pp. 497-506)
.
2007
Persistent link: https://www.econbiz.de/10003713463
Saved in:
4
Die Steuerung von Kundenintegrationsprozessen : Effizienz in Dienstleistungsunternehmen
Fließ, Sabine
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001601541
Saved in:
5
Qualitätsmanagement in Direktbanken : die Synthese von Unternehmens- und Kundenorientierung
Meigel-Schleiff, Christina
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001550496
Saved in:
6
Assessing service quality at wineries and cellar doors through service mapping
Carlsen, Jack
- In:
International journal of wine business research : IJWBR
23
(
2011
)
3
,
pp. 271-290
Persistent link: https://www.econbiz.de/10009315737
Saved in:
7
Does a hospital's quality depend on the quality of other hospitals? : a spatial econometrics approach
Gravelle, Hugh
;
Santos, Rita
;
Siciliani, Luigi
- In:
Regional science & urban economics
49
(
2014
),
pp. 203-216
Persistent link: https://www.econbiz.de/10011291546
Saved in:
8
Segmentation of spatially dependent geographical units : model and application
Govind, Rahul
;
Chatterjee, Rabikar
;
Mittal, Vikas
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
Saved in:
9
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
10
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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