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~subject:"Service quality"
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Service quality
Salespeople
2,439
Verkaufspersonal
2,411
Verkauf
902
Selling
890
Relationship marketing
585
Beziehungsmarketing
583
B-to-B-Marketing
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Consumer behaviour
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Konsumentenverhalten
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USA
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Einzelhandel
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Lieferantenmanagement
184
Supplier relationship management
184
Retail trade
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Arbeitsleistung
178
Sales
178
Control systems
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Job performance
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Job satisfaction
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Arbeitszufriedenheit
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Customer satisfaction
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Kundenzufriedenheit
173
Arbeitsverhalten
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Work behaviour
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Leistungsmotivation
148
Work motivation
146
Dienstleistungsqualität
144
Theory
144
Theorie
143
Verkäufer
138
Customer service
122
Deutschland
122
Emotion
122
Kundenservice
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Erfolgsfaktor
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Ahearne, Michael
5
Rapp, Adam
4
Udayana, Ida Bagus Nyoman
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
Bachrach, Daniel G.
3
Boukis, Achilleas
3
Coelho, Filipe
3
Farida, Naili
3
Lam, Son K.
3
Auh, Seigyoung
2
Babakus, Emin
2
Daunt, Kate L.
2
Ellinger, Alexander E.
2
Elmadağ Baş, Ayşe Banu
2
Erbel, Christiane
2
Fichtel, Sina
2
Fisher, Michelle
2
Haddad, Abeer
2
Han, Jie Hui
2
Keh, Hean Tat
2
Kittinger, Alexander
2
Koritos, Christos
2
Kwan, Ho Kwong
2
Li, Xuan
2
Liu, Da
2
Luu Trong Tuan
2
Mejía-Vásquez, Pericles Ramón
2
Mengüç, Bülent
2
Mullins, Ryan R.
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Papastathopoulos, Avraam
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Pornpitakpan, Chanthika
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Ren, Run
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Silva, Sheila Serafim da
2
Sousa, Carlos M. P.
2
Stiller, Michael
2
Sánchez-Gómez, Roberto
2
Vázquez-Suárez, Luis
2
Wieseke, Jan
2
Yavas, Ugur
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IGI Global
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The service industries journal
8
Journal of retailing and consumer services
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Asia Pacific journal of marketing and logistics
4
International journal of hospitality management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
Australasian marketing journal
3
Journal of business research : JBR
3
Journal of marketing
3
Journal of retailing
3
The journal of personal selling & sales management : JPSSM
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
European journal of marketing : EJM
2
Gabler Edition Wissenschaft
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
Tourism management : research, policies, practice
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Berichte der Werkstatt für Organisations- und Personalforschung
1
Berichte der Werkstatt für Organisations- und Personalforschung e.V.
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
British journal of management : BJM
1
Business process management journal
1
Cogent business & management
1
Decision sciences : DS
1
E-marketing in developed and developing countries : emerging practices
1
Electronic Services
1
European journal of marketing
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ECONIS (ZBW)
144
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1
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
2
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
3
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
4
Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
- In:
Journal of strategic marketing
16
(
2008
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
Saved in:
5
Bestimmungsfaktoren des Beratungserfolges : eine informationsökonomische Betrachtung und empirische Analyse im Handel
Haas, Alexander
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
58
(
2006
)
5
,
pp. 638-664
Persistent link: https://www.econbiz.de/10003355254
Saved in:
6
Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
Saved in:
7
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
8
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
9
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
10
Salespersons' service quality and customer loyalty in fashion chain stores : a study in Hong Kong retail stores
Sum, Cheng Yu
;
Hui, Chi-leung
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003847773
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