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Should a lower-price service offer a full-satisfaction guarantee?

Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272

Persistent link: https://www.econbiz.de/10003914873

Tip-collection strategies, service guarantees, and consumer evaluations of group package tours

Tsaur, Sheng-Hshiung; Wang, Chih-Hung - In: Journal of travel research : a quarterly publication of … 47 (2009) 4, pp. 523-534

Persistent link: https://www.econbiz.de/10003872085

Job standardization and service quality : the mediating role of prosocial service behaviors

Tsaur, Sheng-hshiung; Wang, Chih-hung; Yen, Chang-hua; … - In: International journal of hospitality management 40 (2014), pp. 130-138

Persistent link: https://www.econbiz.de/10010388570

Does job standardization increase organizational citizenship behavior?

Chen, Li-chan; Niu, Han-jen; Wang, Yau-de; Yang, Chyan; … - In: Public personnel management 38 (2009) 3, pp. 39-49

Persistent link: https://www.econbiz.de/10003891661

Customers’ perceptions of service quality : do servers’ age stereotypes matter?

Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289

Persistent link: https://www.econbiz.de/10008907646

Physical attractiveness stereotypes and service quality in customer-server encounters

Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: The service industries journal 29 (2009) 7/8, pp. 1093-1104

Persistent link: https://www.econbiz.de/10003990491

Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?

Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126

Persistent link: https://www.econbiz.de/10011413953

Measuring memorable dining experiences and related emotions in fine dining restaurants

Tsaur, Sheng-Hshiung; Lo, Pei-Chun - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 887-910

Persistent link: https://www.econbiz.de/10012384379

Can perceived coolness enhance memorable customer experience? : the role of customer engagement

Tsaur, Sheng-Hshiung; Teng, Hsiu-Yu; Han, Tien-Cheng; … - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4468-4485

Persistent link: https://www.econbiz.de/10014430129