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~subject:"Service quality"
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Service quality
Consumer behaviour
83,458
Konsumentenverhalten
81,008
Theorie
15,128
Theory
14,777
Willingness to pay
10,631
Zahlungsbereitschaftsanalyse
10,026
Relationship marketing
9,927
Beziehungsmarketing
9,899
Brand management
7,831
Markenführung
7,788
Brand image
6,841
Markenimage
6,801
USA
6,031
Produktdifferenzierung
5,881
Customer satisfaction
5,869
Product differentiation
5,851
United States
5,753
Kundenzufriedenheit
5,709
Online-Handel
5,707
Online retailing
5,696
Social Web
5,412
Social web
5,410
Deutschland
5,020
Experiment
4,847
Online-Marketing
4,731
Internet marketing
4,720
Dienstleistungsqualität
4,678
Germany
4,508
Brand
4,435
Markenartikel
4,430
Einzelhandel
4,290
Retail trade
4,244
Kundenintegration
4,018
Customer integration
4,011
Electronic Commerce
3,793
Werbewirkung
3,691
E-commerce
3,680
Advertising effects
3,649
Verbraucherverhalten
3,588
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Undetermined
2,545
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782
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Article
4,154
Book / Working Paper
568
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Article in journal
3,988
Aufsatz in Zeitschrift
3,988
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112
Book section
112
Graue Literatur
97
Non-commercial literature
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73
Hochschulschrift
73
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73
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53
research-article
40
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32
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32
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15
Sammelwerk
15
Bibliografie enthalten
9
Bibliography included
9
Case study
7
Collection of articles written by one author
7
Fallstudie
7
Sammlung
7
conceptual-paper
6
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4
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4
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1
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1
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1
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1
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English
4,626
German
90
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3
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2
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1
Swedish
1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
17
Balaji, M. S.
15
Line, Nathaniel D.
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Klaus, Philipp
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Sreejesh, S.
12
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Hollebeek, Linda D.
10
Miao, Li
10
Quach, Sara
10
Hyun, Sunghyup Sean
9
Le Nguyen Hau
9
Qu, Hailin
9
Voorhees, Clay M.
9
Witell, Lars
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Edvardsson, Bo
8
Grewal, Dhruv
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Pham Ngoc Thuy
8
Sparks, Beverley
8
Torres, Edwin N.
8
Wirtz, Jochen
8
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National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
237
International journal of hospitality management
216
Journal of business research : JBR
132
The journal of services marketing
112
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
The service industries journal
71
Services marketing quarterly
66
Journal of travel and tourism marketing
64
Journal of service research : JSR
50
Cogent business & management
47
Journal of service management
45
Service business
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
International journal of quality and service sciences
34
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
The international journal of bank marketing : IJBM
31
Journal of air transport management
29
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
Journal of hospitality and tourism insights
27
Psychology & marketing
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
Journal of Services Marketing
24
Journal of strategic marketing
24
Journal of retailing
23
Total quality management & business excellence
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
20
Journal of service theory and practice
20
Managing service quality : MSQ ; an international journal
20
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Source
All
ECONIS (ZBW)
4,670
Other ZBW resources
49
RePEc
3
Showing
1
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1
Media competition, information provision and political participation : evidence from French local newspapers and elections, 1944-2014
Cagé, Julia
-
2017
Persistent link: https://www.econbiz.de/10011730939
Saved in:
2
Service competition and product quality in the US automobile industry
Tijerina Guajardo, José Alfredo
;
Cohen, Morris A.
; …
-
2014
-
Rev. vers. of 2014/15/TOM/ACGRE
Persistent link: https://www.econbiz.de/10010482244
Saved in:
3
Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques
;
Constantino, Magda Sousa
- In:
International journal of sport management and marketing …
19
(
2019
)
1/2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
Saved in:
4
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Saved in:
5
Assessment of customer involvement and consequences of involvement in home appliances purchase
Janaki, P.
;
Santhi, P.
- In:
GITAM journal of management : a quarterly publication …
13
(
2015
)
2
,
pp. 60-73
Persistent link: https://www.econbiz.de/10011398117
Saved in:
6
Customer Engagement als Erfolgsfaktor negativer Dienstleistungen
Treger, Stephanie
- In:
Interaktive Wertschöpfung durch Dienstleistungen : …
,
(pp. 235-259)
.
2015
Persistent link: https://www.econbiz.de/10010532025
Saved in:
7
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
8
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
9
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
10
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
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