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~subject:"Service quality"
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Service quality
Relationship marketing
37
Beziehungsmarketing
36
Consumer behaviour
32
Konsumentenverhalten
32
behavioral loyalty
27
Behavioral loyalty
23
Customer satisfaction
16
Kundenzufriedenheit
16
Attitudinal loyalty
13
Brand image
13
Brand management
13
Consumer-Oriented Product or Service Development
13
Markenführung
13
Markenimage
13
attitudinal loyalty
9
Brand
8
Dienstleistungsqualität
8
Markenartikel
8
Confidence
7
Vertrauen
7
Brand loyalty
6
Einzelhandel
6
Retail trade
6
Trust
6
affective loyalty
6
Customer retention
5
Emotion
5
Kundenbindung
5
Structural equation model
5
Strukturgleichungsmodell
5
Customer value
4
Hotel industry
4
Hotellerie
4
Kundenwert
4
Lieferantenmanagement
4
Markentreue
4
Retailing
4
Supplier relationship management
4
cognitive loyalty
4
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8
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English
8
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Almomani, Hamzeh Q.
1
Bhagwat, Yashoda
1
Chandran, V G R
1
Devadason, Evelyn S.
1
Ganguli, Shirshendu
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Ioannou, Myria
1
Kumar, V.
1
Lobo, Antonio
1
Melanthiou, Yioula
1
Mostert, Pierre
1
Prentice, Catherine
1
Quach, Sara
1
Shujaat Mubarik
1
Svensson, Göran
1
Thaichon, Paramaporn
1
Umashankar, Nita
1
Zietsman, Mariëtte Louise
1
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Services marketing quarterly
2
International economics letters : an international refereed economic journal
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
The learning organization : TLO ; the international journal of critical studies in organizational learning
1
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ECONIS (ZBW)
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1
Relational capital quality and client loyalty : firm-level evidence from pharmaceuticals, Pakistan
Shujaat Mubarik
;
Chandran, V G R
;
Devadason, Evelyn S.
- In:
The learning organization : TLO ; the international …
23
(
2016
)
1
,
pp. 43-60
Persistent link: https://www.econbiz.de/10011555715
Saved in:
2
The effect of interaction quality on trust, loyalty and cross-selling
Ioannou, Myria
;
Melanthiou, Yioula
- In:
International economics letters : an international …
4
(
2015
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011448904
Saved in:
3
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
4
Technology readiness and e-service quality : impact on purchase intention and loyalty
Goutam, Doddahulugappa
;
Ganguli, Shirshendu
; …
- In:
Marketing intelligence & planning
40
(
2022
)
2
,
pp. 242-255
Persistent link: https://www.econbiz.de/10013172937
Saved in:
5
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
6
Relationship quality as predictor of B2B customer loyalty in the pharmaceutical sector : evidence from Jordan
Almomani, Hamzeh Q.
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012181021
Saved in:
7
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
Saved in:
8
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
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