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Organizational processes for B2B services IMC data quality
Zahay, Debra L.; Peltier, James; Krishen, Anjala S.; … - In: The journal of business & industrial marketing 29 (2014) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10010252752
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.; Johnson, Jeff S. - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
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Erfolgsfaktoren in der Gastronomie : eine marktorientierte Analyse am Standort München
Ranzinger, Alexandra - 2000 - [Electronic ed.]
Persistent link: https://www.econbiz.de/10001515103
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The role of brand loyalty & image development integrated with brand awareness, service quality, product strategy & price strategy : an persfective Asia
Harlie, M.; Periyadi; Zulfikar, Rizka; Permana, Yudi - In: International journal of management innovation systems … 6 (2021) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012647926
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Customer Retention in the Automotive Industry : Quality, Satisfaction and Loyalty
Johnson, Michael D. (ed.); Herrmann, Andreas (ed.);  … - 1997
1 An Introduction to Quality, Satisfaction, and Retention-Implications for the Automotive Industry -- 2 Linking Satisfaction to Design-A Key to Success for Volvo -- 3 Improved Customer Satisfaction Is Volvo Priority -- 4 Design of Lines as a Product-Policy Variant to Retain Customers in the...
Persistent link: https://www.econbiz.de/10013522276
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A framework to study vendors' contribution in a client vendor relationship in information technology service outsourcing in India
Jain, Daisy Mathur; Khurana, Reema - In: Benchmarking : an international journal ; BIJ 23 (2016) 2, pp. 338-358
Persistent link: https://www.econbiz.de/10011555008
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Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre; Dagger, Tracey S.; O'Sullivan, Don - In: The journal of services marketing 24 (2010) 5, pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
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Bringing "social" into sales : the impact of salespeople's social media use on service behaviors and value creation
Agnihotri, Raj; Kothandaraman, Prabakar; Kashyp, Rajiv; … - In: The journal of personal selling & sales management : JPSSM 32 (2012) 3, pp. 333-348
Persistent link: https://www.econbiz.de/10009579256
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B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa; Miller, Kenneth E.; Groth, Markus - In: The journal of services marketing 23 (2009) 3, pp. 175-186
Persistent link: https://www.econbiz.de/10009525757