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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,172
Consumer behaviour
78,739
Vergleich
35,544
Comparison
33,279
Einzelhandel
17,630
Retail trade
14,726
Theorie
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USA
13,827
Deutschland
13,360
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12,954
Germany
11,577
Ethics
11,409
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11,368
Beziehungsmarketing
9,295
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9,283
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7,712
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7,709
Welt
7,528
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7,269
Markenimage
6,692
Brand image
6,660
Großbritannien
6,174
Online-Handel
6,066
Online retailing
6,048
Kulturelle Identität
5,900
United Kingdom
5,719
Kundenzufriedenheit
5,671
Customer satisfaction
5,667
EU-Staaten
5,524
Cultural identity
5,340
EU countries
5,281
Unternehmensethik
4,910
Business ethics
4,899
Social Web
4,794
Social web
4,792
Dienstleistungsqualität
4,687
China
4,662
India
4,651
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Propper, Carol
13
Gong, Taeshik
12
Klaus, Philipp
12
Sharma, Piyush
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Gravelle, Hugh
8
Harun, Ahasan
8
Lemos, Renata
8
Park, Jungkun
8
Qu, Hailin
8
Sadun, Raffaella
8
Schumann, Jan Hendrik
8
Söderlund, Magnus
8
Van Reenen, John
8
Wong, IpKin Anthony
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Wu, Luorong
8
Bolton, Ruth N.
7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Council for National Academic Awards
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Deutschland / Bundesministerium für Bildung und Forschung
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Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Springer Fachmedien Wiesbaden
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Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Twentes / Center for Higher Education Policy Studies
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
245
International journal of hospitality management
195
Journal of business research : JBR
127
The journal of services marketing
112
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
72
Journal of travel and tourism marketing
66
The service industries journal
64
Journal of service research : JSR
51
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Service business
40
Journal of service management
37
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
Journal of air transport management
29
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of retailing
25
International journal of quality & reliability management
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
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ECONIS (ZBW)
4,676
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1
The effect of culture and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika
;
Han, Jie Hui
- In:
Australasian marketing journal
21
(
2013
)
2
,
pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
Saved in:
2
An investigation of Chinese consumers' outshopping motives from a culture perspective : implications for retail and distribution
Wang, Yong Jian
;
Doss, Samuel K.
;
Guo, Chiquan
;
Li, Wenjing
- In:
International journal of retail & distribution management
38
(
2010
)
6/7
,
pp. 423-442
Persistent link: https://www.econbiz.de/10003988586
Saved in:
3
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
4
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
5
Cultural differences in the customer perception of crowded restaurant : emotion, intolerance and perceived price
Kim, Dae-young
;
Lee, Kwang-ho
- In:
International journal of revenue management : IJRM
4
(
2010
)
3/4
,
pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
Saved in:
6
Hospitality-based critical incidents : a cross-cultural
comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
7
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
8
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
9
The determinants of customer satisfaction when purchasing in-store
cosmetics
in Vietnam
Pham Thi Lien
;
Do Ngoc Bich
- In:
Tạp chí khoa học
32
(
2016
)
5
,
pp. 76-89
Persistent link: https://www.econbiz.de/10011803953
Saved in:
10
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
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