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~subject:"Service quality"
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Subject
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Service quality
Kundenintegration
4,009
Customer integration
4,006
Relationship marketing
1,493
Beziehungsmarketing
1,492
Value creation
1,051
Betriebliche Wertschöpfung
1,049
Consumer behaviour
984
Innovationsmanagement
983
Konsumentenverhalten
983
Innovation management
978
Social Web
895
Social web
895
Innovation
842
Produktentwicklung
618
New product development
593
Co-creation
512
Brand management
379
Markenführung
377
Online-Marketing
376
Internet marketing
375
Dienstleistungsqualität
366
Value co-creation
340
Customer satisfaction
332
Kundenzufriedenheit
329
Service-dominant logic
329
Service-Dominant Logic
326
Customer value
322
Kundenwert
321
Lieferantenmanagement
276
Supplier relationship management
276
co-creation
272
Brand image
209
Markenimage
208
Dienstleistung
205
Deutschland
202
Germany
196
Viral marketing
195
Virales Marketing
193
Services
185
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Online availability
All
Undetermined
245
Free
43
Type of publication
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Article
346
Book / Working Paper
20
Type of publication (narrower categories)
All
Article in journal
336
Aufsatz in Zeitschrift
336
Aufsatz im Buch
12
Book section
12
Case study
4
Fallstudie
4
Hochschulschrift
4
Collection of articles of several authors
3
Graue Literatur
3
Non-commercial literature
3
Sammelwerk
3
Aufsatzsammlung
2
Thesis
2
Arbeitspapier
1
Interview
1
Lehrbuch
1
Textbook
1
Working Paper
1
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English
356
German
10
Author
All
Hollebeek, Linda D.
7
Le Nguyen Hau
7
Pham Ngoc Thuy
7
Edvardsson, Bo
4
Elg, Mattias
4
Engström, Jon
4
Mahr, Dominik
4
Palumbo, Rocco
4
Witell, Lars
4
Berenguer Contrí, Gloria
3
Carbonell, Pilar
3
Islam, Jamid Ul
3
Kandampully, Jay
3
Khan, Imran
3
McColl-Kennedy, Janet R.
3
Osei-Frimpong, Kofi
3
Rather, Raouf Ahmad
3
Tronvoll, Bård
3
Alamanos, Eleftherios
2
Altinay, Levent
2
Andreu, Luisa
2
Annarumma, Carmela
2
Anning-Dorson, Thomas
2
Auh, Seigyoung
2
Balaji, M. S.
2
Bilgihan, Anil
2
Brady, Michael K.
2
Büttgen, Marion
2
Cassia, Fabio
2
Chen, Ja-Shen
2
Cheung, Fung Yi Millissa
2
Choi, Laee
2
Ciuchita, Robert
2
Conduit, Jodie
2
Cossío-Silva, Francisco-José
2
Daunt, Kate L.
2
Gabbott, Mark
2
Gohary, Ali
2
Guo, Lin
2
Hamzelu, Bahman
2
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Institution
All
International Conference on Services Management <North Cyprus)>
1
Published in...
All
Journal of retailing and consumer services
21
Journal of business research : JBR
17
Journal of service management
16
International journal of hospitality management
12
The service industries journal
12
The journal of services marketing
11
Service business
9
Services marketing quarterly
9
Public management review
8
International journal of contemporary hospitality management
7
Journal of hospitality and tourism insights
6
International journal of quality and service sciences
5
Journal of service research
5
Journal of the Academy of Marketing Science
5
European journal of marketing
4
European journal of marketing : EJM
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Marketing intelligence & planning
4
Technological forecasting & social change : an international journal
4
The journal of business & industrial marketing
4
Australasian marketing journal
3
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
3
International journal of services and operations management : IJSOM
3
Journal of health organization and management
3
Journal of hospitality marketing & management
3
Journal of service theory and practice
3
The journal of consumer marketing
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Administrative Sciences : open access journal
2
International journal of bank marketing
2
International journal of business innovation and research : IJBIR
2
International journal of consumer studies
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of market research
2
International journal of productivity and quality management : IJPQM
2
International journal of public sector management : IJPSM
2
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ECONIS (ZBW)
366
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1
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366
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1
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
2
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
3
"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas
-
2021
Persistent link: https://www.econbiz.de/10012653558
Saved in:
4
Harmless flirtations or co-creation? : exploring flirtatious encounters in hospitable experiences
Gibbs, Darryl
;
Haven-Tang, Clare
;
Ritchie, Caroline
- In:
Tourism and hospitality research : THR
21
(
2021
)
4
,
pp. 473-486
Persistent link: https://www.econbiz.de/10012660636
Saved in:
5
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
6
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
7
Non-voluntary service interaction from a service logic perspective : children and value co-creation
Lindqvist, Katja
;
Westrup, Ulrika
- In:
Public management review
22
(
2020
)
12
,
pp. 1781-1798
Persistent link: https://www.econbiz.de/10012312818
Saved in:
8
Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
Saved in:
9
Helping start-ups and public organisations to align : co-producing the co-creation context in a public hospital
Manent, Margaux
;
Cohendet, Patrick
;
Simon, Laurent
- In:
Industry and innovation
31
(
2024
)
5
,
pp. 606-637
Persistent link: https://www.econbiz.de/10014554215
Saved in:
10
Kundenzufriedenheit und Kundenbindungs-Marketing
Dreyer, Axel
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 11-50)
.
2000
Persistent link: https://www.econbiz.de/10003778407
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