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~subject:"Service quality"
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Service quality
Consumer behaviour
83,549
Konsumentenverhalten
81,099
Relationship marketing
26,355
Beziehungsmarketing
25,680
Electronic Commerce
23,996
E-commerce
21,375
Vertrauen
17,117
Confidence
16,497
Customer satisfaction
15,530
Theorie
15,183
Theory
14,952
Kundenzufriedenheit
13,947
Deutschland
10,118
Germany
9,374
Dienstleistungsqualität
9,344
Online-Handel
9,157
Online retailing
9,134
Brand management
8,497
Markenführung
8,443
USA
8,270
United States
7,881
Social Web
7,770
Social web
7,767
Internet
7,326
Brand image
7,278
Markenimage
7,220
Mobilkommunikation
7,003
Mobile communications
6,963
Online-Marketing
6,874
Internet marketing
6,837
Datenschutz
5,925
Einzelhandel
5,486
Retail trade
5,399
Experiment
5,353
Data protection
5,239
Innovation adoption
4,720
Innovationsakzeptanz
4,668
Brand
4,563
Markenartikel
4,549
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Han, Heesup
39
Mattila, Anna S.
36
Prentice, Catherine
29
Prybutok, Victor R.
29
McColl-Kennedy, Janet R.
27
Usman, Osly
27
Sharma, Piyush
24
Bruhn, Manfred
21
Balaji, M. S.
18
Wong, IpKin Anthony
18
Edvardsson, Bo
17
Shahin, Arash
17
Sparks, Beverley
17
Gong, Taeshik
16
Jang, Soocheong
16
Patterson, Paul G.
16
Gustafsson, Anders
15
Klaus, Philipp
15
Hammerschmidt, Maik
14
Hyun, Sunghyup Sean
14
Line, Nathaniel D.
14
Marimon, Frederic
14
Söderlund, Magnus
14
Akroush, Mamoun N.
13
Bauer, Hans H.
13
Bilgihan, Anil
13
Falk, Tomas
13
Gil Saura, Irene
13
Gursoy, Dogan
13
Sreejesh, S.
13
Wirtz, Jochen
13
Grégoire, Yany
12
Hanks, Lydia
12
Park, Jungkun
12
Qu, Hailin
12
Roy, Sanjit
12
Stauss, Bernd
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
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IGI Global
6
National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
OECD
3
Springer Fachmedien Wiesbaden
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Autohaus Buch und Formular
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Boston Consulting Group
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Foundation for the Improvement of Living and Working Conditions
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Leuphana Universität Lüneburg
1
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International journal of hospitality management
346
Journal of retailing and consumer services
309
Journal of business research : JBR
203
The journal of services marketing
187
The service industries journal
168
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
153
International journal of contemporary hospitality management
127
Journal of hospitality marketing & management
124
Journal of travel and tourism marketing
111
Services marketing quarterly
108
Journal of service research : JSR
88
Tourism management : research, policies, practice
84
Journal of air transport management
83
Service business
81
The TQM journal : the international review of organizational improvement
74
Cogent business & management
71
International journal of services and operations management
71
International journal of quality and service sciences
70
Journal of service management
69
Journal of Services Marketing
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Total quality management & business excellence
61
International journal of quality & reliability management
60
Asia Pacific journal of marketing and logistics
59
International journal of productivity and quality management : IJPQM
56
International journal of services, economics and management
56
Managing service quality : MSQ ; an international journal
56
The international journal of bank marketing : IJBM
50
International journal of services and operations management : IJSOM
49
Journal of the Academy of Marketing Science
46
Quality management journal : QMJ
45
Journal of service research
44
Journal of Asian finance, economics and business : JAFEB
40
Journal of strategic marketing
39
Psychology & marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Marketing intelligence & planning
37
International journal of electronic marketing and retailing : IJEMR
35
Journal of hospitality and tourism insights
35
Journal of retailing
35
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ECONIS (ZBW)
9,324
Other ZBW resources
271
RePEc
21
EconStor
9
BASE
7
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1
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in
Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics
Dayal, Smita
;
Palsapure, Deelip
- In:
International journal of business and globalisation : IJBG
24
(
2020
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10012168699
Saved in:
3
Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention
Zhou, Huizhuo
;
Xing, Xiaoyu
- In:
Journal of international trade & commerce
18
(
2022
)
5
,
pp. 19-35
Persistent link: https://www.econbiz.de/10013483278
Saved in:
4
Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy
;
Sudeep, S.
;
Kumar, Alok
- In:
International journal of Indian culture and business …
24
(
2021
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
Saved in:
5
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
6
Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
7
"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective
Antwi, Samuel
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012581905
Saved in:
8
Influencer review effect on customer purchase intention : an extension of
TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
9
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
10
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia
;
Rofiaty
;
Puspaningrum, Astrid
-
2022
Persistent link: https://www.econbiz.de/10013445121
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