//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Geo-spatial analysis: Identifi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Retailing
1,953
Retail trade
717
Einzelhandel
712
retailing
639
Consumer behaviour
604
Konsumentenverhalten
413
United Kingdom
165
Relationship marketing
153
Beziehungsmarketing
131
Online-Handel
113
Online retailing
112
Customer satisfaction
107
Theorie
99
Marketing
97
Pricing strategy
93
Preismanagement
91
Supply chain
84
Theory
84
Brand management
80
Internet
79
Lieferkette
78
E-commerce
77
Electronic Commerce
76
Pricing
73
Distribution channel
71
Vertriebsweg
70
Brand image
62
Markenführung
62
Food retailing
61
Shopping
61
Brands
60
Lebensmitteleinzelhandel
60
India
59
Fashion
56
Kundenzufriedenheit
56
Innovation
54
Electronic commerce
53
Supermarkets
51
USA
51
more ...
less ...
Online availability
All
Undetermined
47
Free
5
Type of publication
All
Article
57
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
research-article
11
Hochschulschrift
2
case-report
2
review-article
2
Graue Literatur
1
Non-commercial literature
1
conceptual-paper
1
more ...
less ...
Language
All
English
58
Undetermined
1
Author
All
Fayos-Gardó, Teresa
2
Hunneman, Auke
2
Joseph-Mathews, Sacha
2
Klemz, Bruce R.
2
Kotzé, Theuns
2
Moliner-Velázquez, Beatriz
2
Mostert, Pierre
2
Sloot, Laurens M.
2
Verhoef, Peter C.
2
Voorhees, Clay M.
2
Walvekar, Shubhangi
2
Šerić, Maja
2
Abiodun, Abolaji Joachim
1
Addicott, Branden J.
1
Agić, Emir
1
Ahmad, Fauziah Sh.
1
Al-Emran, Md
1
Aliabadi, Mehdi
1
Alić, Adi
1
Baker‐Prewitt, Jamie L.
1
Barari, Mojtaba
1
Benoit, Sabine
1
Berenguer Contrí, Gloria
1
Bishop Gagliano, Kathryn
1
Boggis, Fred
1
Bolton, Ruth N.
1
Boshoff, Christo
1
Bouzaabia, Olfa
1
C. White, Ryan
1
Cao, James
1
Chen, Chien-ming
1
Chen, Hao-Wei
1
Chovancová, Miloslava
1
Chuang, Howard Hao-Chun
1
Coughlan, Joseph
1
Dado, Jaroslav
1
Drummond, Graeme
1
Duggal, Ekta
1
Démoulin, Nathalie
1
Díaz Martín, Ana Ma
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
5
International Journal of Retail & Distribution Management
4
Journal of Services Marketing
4
Journal of business research : JBR
4
Services marketing quarterly
3
European Journal of Marketing
2
International Journal of Bank Marketing
2
Journal of retailing
2
The journal of services marketing
2
Cogent business & management
1
Entrepreneurial business and economics review : EBER
1
European journal of operational research : EJOR
1
Handel und Internationales Marketing Retailing and International Marketing
1
International Journal of Public Sector Management
1
International Journal of Quality & Reliability Management
1
International journal of business information systems : IJBIS
1
International journal of electronic business : IJEB
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of internet marketing and advertising : IJIMA
1
International journal of production economics
1
International journal of retail and distribution management
1
Journal of Asia Business Studies
1
Journal of Service Management
1
Journal of business logistics
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing Intelligence & Planning
1
Middle East journal of management : MEJM
1
Omega : the international journal of management science
1
South Asian journal of global business research : SAJGBR ; the official journal of the South Asian Academy of Management
1
The International Journal of Economic Behavior - IJEB
1
The international journal of management science and information technology : IJMSIT ; an official publication of the North American Institute of Science and Information Technology
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
The journal of consumer marketing
1
The journal of product & brand management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
42
Other ZBW resources
16
RePEc
1
Showing
1
-
10
of
59
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Frontline employee inspiration in
retailing
: conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Service convenience : on-line versus brick and mortar bookstores
Stephens, Paul
;
McGowan, Matthew K.
- In:
International journal of information systems in the …
7
(
2015
)
3
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011283614
Saved in:
3
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
4
Consumers' evaluation of the quality of service in department stores : evidence from a case study of Hyperstar and Shahrvand in Iran
Karami, Masoud
;
Olfati, Omid
;
Aliabadi, Mehdi
; …
- In:
Middle East journal of management : MEJM
1
(
2013
)
2
,
pp. 101-117
Persistent link: https://www.econbiz.de/10010359130
Saved in:
5
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
6
Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara
;
Dado, Jaroslav
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
Saved in:
7
Impact of an "online-to-store" channel on demand allocation, pricing and profitability
Cao, James
;
So, Kut C.
;
Yin, Shuya
- In:
European journal of operational research : EJOR
248
(
2016
)
1
,
pp. 234-245
Persistent link: https://www.econbiz.de/10011434794
Saved in:
8
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
9
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
10
The contingent effects of semantic price cues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Lindsey-Mullikin, Joan
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->