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~subject:"Service quality"
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Service quality
Relationship marketing
26,267
Beziehungsmarketing
25,593
Unternehmensethik
17,565
Vertrauen
17,040
Business ethics
16,978
Confidence
16,423
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8,297
Economic ethics
7,204
Corporate social responsibility
6,413
Corporate Social Responsibility
6,380
Customer satisfaction
5,902
Kundenzufriedenheit
5,834
Deutschland
4,515
Dienstleistungsqualität
4,348
Germany
4,319
USA
3,479
United States
3,277
Brand management
2,991
Markenführung
2,985
Lieferantenmanagement
2,979
Supplier relationship management
2,976
Welt
2,961
World
2,917
Social Web
2,650
Social web
2,649
Kundenwert
2,618
Customer value
2,557
Electronic Commerce
2,532
E-commerce
2,450
Salespeople
2,438
Verkaufspersonal
2,422
Experiment
2,344
Marketingmanagement
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Prentice, Catherine
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Han, Heesup
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18
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15
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Hollebeek, Linda D.
11
Prybutok, Victor R.
10
Quach, Sara
10
Edvardsson, Bo
9
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Qu, Hailin
9
Sreejesh, S.
9
Auh, Seigyoung
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Grégoire, Yany
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Rather, Raouf Ahmad
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Van Vaerenbergh, Yves
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Walsh, Gianfranco
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Wong, IpKin Anthony
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Bilgihan, Anil
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Georgi, Dominik
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Marimon, Frederic
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Park, Jungkun
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Ringle, Christian M.
7
Thaichon, Paramaporn
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Torres, Edwin N.
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6
Bolton, Ruth N.
6
Bonfanti, Angelo
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European Health Care Conference <2, 2011, Hamburg>
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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European Foundation for the Improvement of Living and Working Conditions
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International Conference on Services Management <North Cyprus)>
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
191
International journal of hospitality management
150
Journal of business research : JBR
113
The journal of services marketing
100
The service industries journal
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
58
International journal of contemporary hospitality management
53
Services marketing quarterly
52
Journal of service research : JSR
51
Journal of travel and tourism marketing
45
Service business
45
Journal of service management
41
Cogent business & management
36
Journal of service research
34
Tourism management : research, policies, practice
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
Asia Pacific journal of marketing and logistics
28
Journal of strategic marketing
28
International journal of services and operations management
26
The international journal of bank marketing : IJBM
26
Journal of the Academy of Marketing Science
25
International journal of quality and service sciences
24
International journal of services and operations management : IJSOM
24
Managing service quality : MSQ ; an international journal
23
Marketing intelligence & planning
23
International journal of services, economics and management
22
Journal of air transport management
22
Total quality management & business excellence
22
Psychology & marketing
21
International journal of electronic customer relationship management : IJECRM
19
International journal of productivity and quality management : IJPQM
19
Journal of hospitality and tourism insights
19
Journal of retailing
19
Journal of service theory and practice
19
Journal of service theory and practice : JSTP
19
International journal of quality & reliability management
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
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ECONIS (ZBW)
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Other ZBW resources
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BASE
1
EconStor
1
RePEc
1
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1
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
2
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
3
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
4
Maßnahmen zur Schaffung von Vertrauen in die Dienstleitungsqualität beim Internetshopping : unter besonderer Berücksichtigung von
Verkaufspersonal
im Internet
Terlutter, Ralf
;
Diehl, Sandra
- In:
Electronic Services
,
(pp. 433-460)
.
2002
Persistent link: https://www.econbiz.de/10001652833
Saved in:
5
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
6
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
7
Customer perceived value in social commerce : an exploration of its antecedents and consequences
Alshibliy, Haitham Hmoud
- In:
Journal of management research
7
(
2015
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010492966
Saved in:
8
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
9
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
10
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
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