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~subject:"Service quality"
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Service quality
Indien
118,617
India
97,635
Bank
65,153
Dienstleistungsqualität
20,909
Theorie
10,411
Theory
10,207
Deutschland
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USA
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Consumer behaviour
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7,021
China
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Welt
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5,914
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Germany
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Financial sector
5,506
Bankenregulierung
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Bank regulation
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Bankgeschäft
5,225
Relationship marketing
5,104
Beziehungsmarketing
5,090
Finanzkrise
5,049
Financial crisis
4,961
Banking services
4,788
EU-Staaten
4,750
EU countries
4,668
Geldpolitik
4,377
Unternehmenserfolg
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Factor analysis
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Benkenstein, Martin
18
Chi, Wuchun
18
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IGI Global
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Springer Fachmedien Wiesbaden
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World Bank
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World Bank Group
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Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
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Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
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Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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International journal of hospitality management
425
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
111
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
101
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
20,757
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
2
Measuring Internet banking service quality : an empirical evidence
Mir, Rouf Ahmad
;
Rameez, Raja
;
Tahir, Nida
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 492-518
Persistent link: https://www.econbiz.de/10014321221
Saved in:
3
From traditional banking to technology-enabled banking services in
India
: a study of
bank
customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
4
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
5
Customer satisfaction towards
ATM
services : a case study of State
Bank
of
India
in Nadia District, West Bengal
Roy, Swapan Kumar
;
Roy, Suhas
- In:
Mudra : journal of finance and accounting
2
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506894
Saved in:
6
A multidimensional measure of system quality : an empirical study in context of mobile banking apps in
India
Gupta, Minakshi
;
Bhatt, Kedar
- In:
International journal of business information systems : …
38
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
Saved in:
7
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
8
Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)
Saif, Naveed
;
Khan, Muhammad Tahir
;
Khan, Irfan Ullah
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 397-418
Persistent link: https://www.econbiz.de/10014234695
Saved in:
9
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
10
Overall customer satisfaction with banking services (mobile, online,
ATM
, and
bank
teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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