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~subject:"Service quality"
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Service quality
Consumer behaviour
68
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68
Holiday behaviour
54
Urlaubsverhalten
54
Tourism
53
Tourismus
51
Hotel industry
34
Hotellerie
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Revenue management
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Customer satisfaction
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Hospitality industry
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Kundenzufriedenheit
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Beziehungsmarketing
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Destination management
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Destinationsmanagement
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Relationship marketing
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Tourism employees
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Tourismusberufe
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King, Brian
4
Kim, Seongseop
3
Prentice, Catherine
3
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Baah, Nancy Grace
1
Badu-Baiden, Frank
1
Han, Heesup
1
Hu, Hsin-Hui Hu
1
Ji, Mingjie
1
Kim, Peter Beomcheol
1
Kim, Seontaik
1
Kruesi, Michael Alexander
1
Lai, Hung-Sheng
1
Ohtsuka, Keis
1
Wen, Huijun
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Yu, Jongsik
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International journal of hospitality management
6
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
2
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
3
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
4
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
5
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine
;
King, Brian
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
Saved in:
6
Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine
;
King, Brian
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
Saved in:
7
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
Saved in:
8
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
9
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
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