//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Engaging with omnichannel bran...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,549
Konsumentenverhalten
81,099
Relationship marketing
26,355
Beziehungsmarketing
25,680
Social Web
20,762
Social web
20,731
Brand management
17,731
Markenführung
17,318
Theorie
12,292
Theory
12,113
Brand image
11,224
Markenimage
11,112
Markenartikel
9,285
Online-Marketing
8,834
Internet marketing
8,724
Customer satisfaction
8,389
Brand
8,246
Kundenzufriedenheit
8,178
Deutschland
8,043
Germany
7,413
USA
6,851
Online-Handel
6,620
Online retailing
6,603
United States
6,571
Dienstleistungsqualität
6,397
Electronic Commerce
5,936
E-commerce
5,704
Marketingmanagement
5,279
Marketing management
5,246
Einzelhandel
4,998
Retail trade
4,929
Werbewirkung
4,472
Advertising effects
4,411
Virales Marketing
3,994
Viral marketing
3,992
Marketing
3,926
Advertising
3,836
Emotion
3,832
Werbung
3,816
more ...
less ...
Online availability
All
Undetermined
3,139
Free
1,029
Type of publication
All
Article
5,563
Book / Working Paper
891
Type of publication (narrower categories)
All
Article in journal
5,224
Aufsatz in Zeitschrift
5,224
Aufsatz im Buch
265
Book section
265
Hochschulschrift
137
Graue Literatur
132
Non-commercial literature
132
Thesis
110
Arbeitspapier
96
Working Paper
96
research-article
55
Collection of articles of several authors
40
Sammelwerk
40
Conference paper
37
Konferenzbeitrag
37
Bibliografie enthalten
28
Bibliography included
28
Case study
27
Fallstudie
27
Aufsatzsammlung
20
conceptual-paper
10
Konferenzschrift
7
Lehrbuch
7
Reprint
7
Textbook
7
Collection of articles written by one author
6
Sammlung
6
Guidebook
5
Ratgeber
5
Fallstudiensammlung
3
Bibliografie
2
Conference proceedings
2
Forschungsbericht
2
Handbook
2
Handbuch
2
Mikroform
2
case-report
2
Accompanied by computer file
1
Advisory report
1
Amtsdruckschrift
1
more ...
less ...
Language
All
English
6,141
German
307
French
4
Swedish
2
Finnish
1
Italian
1
Lithuanian
1
Undetermined
1
more ...
less ...
Author
All
Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
22
Bruhn, Manfred
20
Klaus, Philipp
16
Prybutok, Victor R.
16
Jang, Soocheong
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Quach, Sara
11
Sparks, Beverley
11
Voorhees, Clay M.
11
Wong, IpKin Anthony
11
Kim, Woo Gon
10
Miao, Li
10
Park, Jungkun
10
So, Kevin Kam Fung
10
Amin, Muslim
9
Grégoire, Yany
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Marimon, Frederic
9
Schumann, Jan Hendrik
9
Su, LuJun
9
more ...
less ...
Institution
All
National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
Vytautas Magnus University
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
267
International journal of hospitality management
266
Journal of business research : JBR
158
The journal of services marketing
146
The service industries journal
116
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
98
Services marketing quarterly
85
Journal of travel and tourism marketing
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of service research : JSR
66
Service business
62
Cogent business & management
55
Journal of service management
51
Tourism management : research, policies, practice
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of air transport management
42
Asia Pacific journal of marketing and logistics
41
International journal of quality and service sciences
40
Journal of service research
40
The TQM journal : the international review of organizational improvement
38
International journal of services and operations management
36
International journal of services, economics and management
36
Managing service quality : MSQ ; an international journal
36
The international journal of bank marketing : IJBM
36
Journal of strategic marketing
34
Total quality management & business excellence
34
Journal of the Academy of Marketing Science
32
Psychology & marketing
31
Journal of Services Marketing
30
Marketing intelligence & planning
29
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of services and operations management : IJSOM
28
Journal of hospitality and tourism insights
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of retailing
27
Quality management journal : QMJ
26
more ...
less ...
Source
All
ECONIS (ZBW)
6,383
Other ZBW resources
69
BASE
2
Showing
1
-
10
of
6,454
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
2
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
3
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
4
Factors affecting
brand
switching in telecommunication industry in Kathmandu valley
Thagunna, Suresh Singh
- In:
Nepalese journal of economics : a publication of …
7
(
2023
)
3
,
pp. 159-173
Persistent link: https://www.econbiz.de/10014422582
Saved in:
5
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
6
The effect of multiple hotel
brand
extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
7
Perceived
brand
quality as a way to superior customer perceived value crossing by moderating effects
Vera, Jorge
- In:
The journal of product & brand management
24
(
2015
)
2
,
pp. 147-156
Persistent link: https://www.econbiz.de/10011308510
Saved in:
8
The effects of service
brand
dimensions on
brand
loyalty
Krystallis, Athanasios
;
Chrysochou, Polymeros
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 139-147
Persistent link: https://www.econbiz.de/10010338593
Saved in:
9
The impact of services
brand
personality on consumer-
brand
relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
10
Service
brand
relationship quality : hot or cold?
Nyffenegger, Bettina
;
Krohmer, Harley
;
Hoyer, Wayne D.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->