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Service quality
Consumer behaviour
83,549
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81,099
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Theorie
9,914
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Han, Heesup
31
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Line, Nathaniel D.
14
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12
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12
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11
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11
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Sharma, Piyush
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Sreejesh, S.
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10
Miao, Li
10
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10
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9
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9
Qu, Hailin
9
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9
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9
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8
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8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Journal of retailing and consumer services
232
International journal of hospitality management
218
Journal of business research : JBR
122
The journal of services marketing
109
Journal of hospitality marketing & management
83
International journal of contemporary hospitality management
78
Services marketing quarterly
68
The service industries journal
68
Journal of travel and tourism marketing
66
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
Asia Pacific journal of marketing and logistics
31
International journal of services and operations management
30
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
25
Journal of Services Marketing
24
Total quality management & business excellence
24
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Marketing intelligence & planning
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ECONIS (ZBW)
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Other ZBW resources
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1
Luxury cruise travelers : other customer perceptions
Hyun, Sunghyup Sean
;
Han, Heesup
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10010474693
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2
Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann
;
Park, Yun-na
;
Park, Jungkun
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
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3
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
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4
To survive or to thrive? : China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
Yang, Fiona X.
;
Li, Xiangping
;
Lau, Virginia Meng-Chan
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495046
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5
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
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6
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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7
The role of private label brands in enhancing service satisfaction in the hotel industry : comparing luxury and boutique hotels
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
;
Bergera, Ron
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 140-155
Persistent link: https://www.econbiz.de/10011859506
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8
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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9
Luxury brands in the digital age : perceived quality and gender difference
Kim, Jung-Hwan
- In:
The international review of retail, distribution and …
30
(
2020
)
1
,
pp. 68-85
Persistent link: https://www.econbiz.de/10012209756
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10
Managing status : how luxury brands shape class subjectivities in the service encounter
Dion, Delphine
;
Borraz, Stéphane
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 67-85
Persistent link: https://www.econbiz.de/10011749861
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