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Social Web
Consumer behaviour
83,098
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80,618
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44,018
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20,287
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20,018
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10,211
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6,723
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6,545
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6,503
Customer satisfaction
6,456
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6,246
Online-Handel
5,744
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5,733
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5,347
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5,309
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5,212
Social web
5,056
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5,023
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4,676
Internet marketing
4,660
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4,394
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4,351
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4,335
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4,324
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4,147
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4,109
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3,938
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3,869
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3,792
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3,753
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3,742
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Filieri, Raffaele
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14
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14
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14
Flavián Blanco, Carlos
13
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11
Law, Chun Hung Roberts
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Rita, Paulo
11
Stephen, Andrew T.
11
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10
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10
Ranfagni, Silvia
10
Veloutsou, Cleopatra
10
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9
Füller, Johann
9
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9
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Schivinski, Bruno
9
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9
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9
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8
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8
Ko, Eunju
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Tan, Yong
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Wallace, Elaine
8
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7
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7
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7
Dholakia, Utpal M.
7
Gu, Bin
7
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7
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2
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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Books on Demand GmbH <Norderstedt>
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1
Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
Eberhard Karls Universität Tübingen
1
Edward Elgar Publishing
1
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1
Fritz Knapp Verlag
1
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1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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Haufe-Lexware GmbH & Co. KG
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1
International Association for the Study of Insurance Economics
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Springer International Publishing
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1
Technische Universität Dresden
1
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Journal of business research : JBR
225
Journal of retailing and consumer services
173
International journal of internet marketing and advertising : IJIMA
103
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
81
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
75
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
63
Technological forecasting & social change : an international journal
61
The journal of product & brand management
56
Journal of promotion management : innovations in planning and applied research
50
International journal of advertising : the review of marketing communications
48
Journal of internet commerce
47
Journal of marketing communications
47
International journal of electronic marketing and retailing : IJEMR
43
Journal of management information systems : JMIS
43
Psychology & marketing
42
International journal of consumer studies
39
The journal of brand management : an international journal
39
Information systems research : ISR
38
Journal of electronic commerce research : JECR
38
Journal of marketing management : JMM ; journal of the Academy of Marketing
36
International journal of hospitality management
35
Journal of marketing
34
Cogent business & management
33
International journal of technology marketing : IJTMkt
33
Marketing intelligence & planning
33
Journal of marketing management : MM
32
Electronic commerce research
31
International journal of business information systems : IJBIS
31
Management science : journal of the Institute for Operations Research and the Management Sciences
31
International journal of electronic commerce : IJEC
30
Tourism management : research, policies, practice
29
Young consumers : insight and ideas for responsible marketers
29
Journal of travel and tourism marketing
28
Journal of fashion marketing and management
27
Journal of the Academy of Marketing Science
27
Asia Pacific journal of marketing and logistics
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
24
Journal of strategic marketing
24
International journal of contemporary hospitality management
23
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ECONIS (ZBW)
5,056
EconStor
1
OLC EcoSci
1
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1
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
2
When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
Saved in:
3
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
4
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
5
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam
;
Beitelspacher, Lauren Skinner
;
Grewal, Dhruv
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
Saved in:
6
The impact of digital sales channels on web sales : evidence from the USA's largest online retailers
Narayanaswamy, Ravi
;
Heiens, Richard A.
- In:
International journal of electronic marketing and …
12
(
2021
)
3
,
pp. 306-322
Persistent link: https://www.econbiz.de/10012598447
Saved in:
7
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
8
Customers' expectations for next generation internet banking
Seetharaman, Arumugam
;
Singhal, Saurabh
;
Galdhar, Pankaj
; …
- In:
Journal of information & knowledge management : JIKM
15
(
2016
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011566565
Saved in:
9
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
10
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
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