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Customer Experience Management...
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Social web
Relationship marketing
26,164
Beziehungsmarketing
25,490
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Consumer behaviour
12,914
Konsumentenverhalten
12,739
Service quality
7,791
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7,599
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7,000
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4,627
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3,957
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3,745
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3,516
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2,632
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2,631
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2,629
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2,536
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2,521
Online-Marketing
2,490
Brand image
2,401
Internet marketing
2,386
Online-Handel
2,021
Online retailing
2,013
Einzelhandel
1,978
Markenartikel
1,874
USA
1,873
Kundenmanagement
1,867
Retail trade
1,823
Customer service
1,727
Vertrauen
1,698
Brand
1,694
United States
1,678
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Harrigan, Paul
14
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12
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11
Kreutzer, Ralf T.
10
Hajli, Nick
9
Itani, Omar S.
9
Ahuja, Vandana
8
Heinemann, Gerrit
8
Scott, David Meerman
8
Dwivedi, Yogesh Kumar
7
Möhlenbruch, Dirk
7
Ozuem, Wilson
7
Rita, Paulo
7
Skiera, Bernd
7
Theobald, Elke
7
Alavi, Shirin
6
Alt, Rainer
6
Dholakia, Utpal M.
6
Fernandes, Teresa
6
Kamboj, Shampy
6
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6
Rahman, Zillur
6
Rana, Nripendra P.
6
Rather, Raouf Ahmad
6
Ritschel, Falk
6
Turban, Efraim
6
Veloutsou, Cleopatra
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Vrontis, Demetris
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5
Bernoff, Josh
5
Bilgihan, Anil
5
Carlson, Jamie
5
De Meyer, Bernard
5
Decker, Alexander
5
Dölling, Steffen
5
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5
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5
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Dgroup
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Friedrich-Schiller-Universität Jena
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Haufe-Lexware GmbH & Co. KG
2
Information Resources Management Association
2
MITP Verlags-GmbH & Co. KG
2
Springer Gabler <Firma>
2
Technische Universität Braunschweig
2
Westfälische Wilhelms-Universität Münster
2
Wiley-VCH
2
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
Academy of Marketing
1
American Marketing Association
1
Arbeitsgemeinschaft für Marketing
1
BITKOM Servicegesellschaft
1
Books on Demand GmbH <Norderstedt>
1
Bundesanzeiger Verlag
1
Bundesverband Digitale Wirtschaft
1
Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
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1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Galileo Press
1
Gesellschaft zur Erforschung des Markenwesens
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Handelshochschule Leipzig
1
Helmut-Schmidt-Universität
1
ICEC <15, 2013, Turku>
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
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Journal of business research : JBR
99
Journal of retailing and consumer services
72
SpringerLink / Bücher
65
Industrial marketing management : the international journal for industrial and high-tech firms
38
International journal of internet marketing and advertising : IJIMA
36
The journal of product & brand management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of strategic marketing
24
Springer eBook Collection
24
The journal of brand management : an international journal
24
International journal of electronic marketing and retailing : IJEMR
21
Marketing intelligence & planning
21
Technological forecasting & social change : an international journal
21
Journal of internet commerce
20
Business horizons
19
International journal of business information systems : IJBIS
19
International journal of hospitality management
18
Journal of promotion management : innovations in planning and applied research
18
Research
18
Journal of hospitality marketing & management
17
Journal of marketing communications
17
The journal of services marketing
16
International journal of electronic customer relationship management : IJECRM
15
Journal of service management
15
Journal of marketing
14
Tourism management : research, policies, practice
14
Asia Pacific journal of marketing and logistics
13
International journal of e-business research : an official publication of the Information Resources Management Association
13
Journal of electronic commerce research : JECR
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of marketing management : MM
13
Journal of the Academy of Marketing Science
13
Service business
13
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
12
Cogent business & management
12
Journal of global marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Psychology & marketing
12
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ECONIS (ZBW)
2,628
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1
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
2
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
3
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
4
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
5
Negative online word-of-mouth : consumers' retaliation in the digital world
Arruda Filho, Emílio José Montero
;
Barcelos, Alexis …
- In:
Journal of global marketing
34
(
2021
)
1
,
pp. 19-37
Persistent link: https://www.econbiz.de/10012483619
Saved in:
6
Relationship building through Facebook brand pages : the multifaceted roles of identification, satisfaction, and perceived relationship investment
Popp, Bastian
;
Wilson, Bradley
;
Horbel, Chris
; …
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 278-294
Persistent link: https://www.econbiz.de/10011591986
Saved in:
7
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
8
Use of social networking sites by SMEs to engage with their customers : a developing country perspective
Sharma, Shavneet
;
Singh, Gurmeet
;
Aiyub, Asheefa Shaheen
- In:
Journal of internet commerce
19
(
2020
)
1
,
pp. 62-81
Persistent link: https://www.econbiz.de/10012179615
Saved in:
9
Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation
Lv, Haixia
;
Yu, Guang
;
Wu, Gang
- In:
International journal of information technology and …
17
(
2018
)
3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011896613
Saved in:
10
Customer relationship management : review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
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