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USA
Qualitätsmanagement
1,545
Dienstleistungsbetrieb
1,029
Deutschland
835
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629
Germany
618
Quality management
571
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English
52
German
21
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Fitzsimmons, James A.
4
Fitzsimmons, Mona J.
3
Mulder, Nanno
3
Immenga, Frank A.
2
Martin-Pérez, Nuria-Julia
2
Müller, Jörg
2
Rathmell, John M.
2
Abbott, Thomas A.
1
Abercrombie, Neil N.
1
Bader, Martin A.
1
Benson, George
1
Berry, Leonard L.
1
Bettencourt, Lance A.
1
Bisk, Leonard
1
Cohen, Steven
1
Cole, Robert E.
1
Collier, David A.
1
Cudney, Elizabeth A.
1
Cusumano, Michael A.
1
Davis, Stanley
1
Douglas, Thomas J.
1
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1
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1
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1
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1
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1
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1
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1
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1
Herzog, Christian
1
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1
Hilker, Heiko
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1
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1
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1
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1
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Edward Elgar Publishing
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Redline Verlag
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Arbeitsbericht / Forschungsgruppe Medizinökonomie am Lehrstuhl für Betriebswirtschaftslehre und Operations Research
2
Berichte aus der Betriebswirtschaft
2
Gabler Edition Wissenschaft
2
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2
A Productivity Press book
1
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1
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1
Controlling-Praxis
1
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1
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1
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ECONIS (ZBW)
55
USB Cologne (EcoSocSci)
27
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1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
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2
Die Rolle des Informationsmanagements beim Aufbau strategischer Erfolgspositionen : eine Untersuchung in Dienstleistungsunternehmen
Pradervand, Marc-André
-
1995
Persistent link: https://www.econbiz.de/10000554342
Saved in:
3
Market leadership strategies for service companies : creating growth, profits, and customer loyalty
Terrill, Craig
;
Middlebrooks, Arthur
-
2000
Persistent link: https://www.econbiz.de/10001350452
Saved in:
4
Service management : operations, strategy, and information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2004
-
4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
Saved in:
5
Services marketing management : a strategic perspective
Kasper, Hans
;
Helsdingen, Piet van
;
Gabbott, Mark
-
2006
-
2. ed.
Persistent link: https://www.econbiz.de/10002469672
Saved in:
6
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A.
-
2010
-
1. ed.
Persistent link: https://www.econbiz.de/10003923424
Saved in:
7
Internationale Kooperation und Haftung von Dienstleistungsunternehmen
Immenga, Frank A.
-
1997
-
[Mikrofiche-Ausg.]
Persistent link: https://www.econbiz.de/10004346851
Saved in:
8
Service management for competitive advantage
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
1994
Persistent link: https://www.econbiz.de/10013469173
Saved in:
9
Lean Six Sigma in service : applications and case studies
Furterer, Sandra L.
(
ed.
)
-
2009
Persistent link: https://www.econbiz.de/10013547606
Saved in:
10
Managing the professional service firm
Maister, David H.
-
1993
Persistent link: https://www.econbiz.de/10000346559
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