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Das ethische Dilemma der Servi...
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United States
Beziehungsmarketing
25,192
Relationship marketing
25,164
Unternehmensethik
17,345
Business ethics
16,426
Arbeitszufriedenheit
12,601
Job satisfaction
12,350
Dienstleistungssektor
12,316
Service industry
11,290
Konsumentenverhalten
10,085
Consumer behaviour
10,076
Arbeitskräfte
9,638
Wirtschaftsethik
8,845
Workforce
8,798
Deutschland
7,583
Economic ethics
7,139
Theorie
7,031
Theory
6,955
Kundenzufriedenheit
6,675
Customer satisfaction
6,667
Germany
6,628
Corporate Social Responsibility
6,189
Corporate social responsibility
6,100
Dienstleistungsqualität
5,410
Service quality
5,403
Ethik
5,267
Ethics
5,230
USA
4,594
Stress
4,440
Work stress
3,874
Arbeitsverhalten
3,451
Work behaviour
3,434
Mitarbeiterbindung
3,156
Employee retention
3,151
Customer service
3,076
Kundenservice
3,032
Personalmanagement
2,858
Human Resource Management
2,846
Markenführung
2,761
Brand management
2,760
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84
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74
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59
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44
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44
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24
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Smith, Alan D.
21
Bryson, Alex
10
Haltiwanger, John C.
10
Ark, Bart van
9
Freeman, Richard B.
9
Mas, Alexandre
9
Triplett, Jack E.
9
Alekseev, Georgij
8
Amer, Safaa
8
Antecol, Heather
8
Bosworth, Barry
8
Cobb-Clark, Deborah A.
8
Gopal, Manasa
8
Gächter, Martin
8
Hamermesh, Daniel S.
8
Krueger, Alan B.
8
Kuchler, Theresa
8
Kumar, V.
8
Praag, Mirjam van
8
Savage, David
8
Stroebel, Johannes
8
Torgler, Benno
8
Borjas, George J.
7
Hanson, Gordon H.
7
Johnson, Michael D.
7
List, John A.
7
Sluis, Justin van der
7
Steinmann, Horst
7
Wachter, Till von
7
Walsh, Gianfranco
7
Wernerfelt, Nils
7
Autor, David H.
6
Beauchamp, Tom L.
6
Bender, Keith A.
6
Blasi, Joseph R.
6
Choi, James J.
6
Edmans, Alex
6
Heywood, John S.
6
Hochwarter, Wayne A.
6
Inklaar, Robert
6
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National Bureau of Economic Research
39
USA / Bureau of the Census
11
IGI Global
5
USA / Government Accountability Office
5
USA / General Accounting Office
4
Edward Elgar Publishing
3
USA / Bureau of Labor Statistics
3
United States International Trade Commission
3
William Davidson Institute <Ann Arbor, Mich.>
3
Brookings Institution
2
Center for Business Ethics
2
Europäische Kommission / Statistisches Amt
2
National Academy of Engineering
2
National Conference on Business Ethics <8, 1990, Waltham, Mass.>
2
NetLibrary, Inc
2
Springer International Publishing
2
USA / Bureau of International Labor Affairs
2
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Akademie der Diözese Rottenburg-Stuttgart
1
American Academy of Arts and Sciences
1
American Association of Collegiate Schools of Business, St. Louis, Missouri
1
American Enterprise Institute for Public Policy Research
1
American Marketing Association
1
Arbeitskreis Konjunktur des IWH
1
Arthur D. Little International Inc. <Wiesbaden>
1
Business Information Centre <Toronto>
1
Center for Human Resource Management <Los Angeles, Calif.>
1
Center for Telecommunications and Information Studies
1
Centro de Investigaciones y Estudios Superiores en Antropología Social
1
Coloquio "Dimensiones del Empleo Doméstico Latinoamericano" <2012, Monterrey>
1
Commonwealth Fund / Task Force on the Future of Health Insurance
1
Comparative Labor Law Seminar <7, 2004, Tokio>
1
Confederation of Britisch Industry
1
Conference Strategies to Expand Health Insurance for Working Americans <2000>
1
Conference on Marketing, Corporate Social Initiatives, and the Bottom Line <2001, Chapel Hill, NC>
1
Corporation for Enterprise Development
1
Econometrisch Instituut <Rotterdam>
1
Eisenhower Center for the Conservation of Human Resources
1
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Published in...
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Journal of business ethics : JOBE
128
Working paper / National Bureau of Economic Research, Inc.
125
Academy of Management journal : AMJ
52
International journal of hospitality management
43
NBER working paper series
39
Journal of vocational behavior
37
Discussion paper series / IZA
31
Journal of business research : JBR
27
The journal of services marketing
26
Business and society review : a quarterly forum on the role of business in a free society
25
Industrial relations : a journal of economy & society
25
Journal of retailing and consumer services
20
Harvard business review : HBR
19
Journal of service research : JSR
19
Services marketing quarterly
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Monthly labor review : MLR
17
Psychology & marketing
17
Enron and world finance : a case study in ethics
16
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
16
The service industries journal
16
Journal of business and economic perspectives
14
Research on professional responsibility and ethics in accounting
14
The journal of personal selling & sales management : JPSSM
14
Business ethics : a European review
13
Human relations
13
Journal of business and psychology
13
Journal of labor research
13
Journal of managerial issues : JMI
13
Journal of managerial psychology
13
Journal of the Academy of Marketing Science
13
Public personnel management
13
Business horizons
12
International public management journal
12
Journal of marketing
12
Personnel psychology : a journal of applied research
12
Harvard-Business-Manager : das Wissen der Besten
11
Human performance
11
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Journal of business & economics research
10
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ECONIS (ZBW)
4,226
USB Cologne (EcoSocSci)
24
RePEc
10
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1
Half full or half empty : the role of optimism in boundary-spanning positions
Crosno, Jody L.
;
Rinaldo, Shannon B.
;
Black, Hulda G.
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 295-309
Persistent link: https://www.econbiz.de/10003804817
Saved in:
2
Research of the regional service market in terms of international economic activity's customs registration
Fedorenko, Roman V.
;
Persteneva, Natalia P.
; …
- In:
International journal of economics and financial issues …
6
(
2016
)
5
,
pp. 136-144
Persistent link: https://www.econbiz.de/10011782163
Saved in:
3
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
4
Product customization and customer service costs : an empirical analysis
Kumar, Anuj
;
Telang, Rahul
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10009259970
Saved in:
5
An examination of technology and organization's change in service delivery to meet customer expectations
Carr, Amelia S.
- In:
The journal of applied business research
30
(
2014
)
3
,
pp. 725-735
Persistent link: https://www.econbiz.de/10010370856
Saved in:
6
Organisational culture of customer care: market orientation and service quality
Green, Kenneth W.
;
Chakrabarty, Subrata
;
Whitten, Dwayne
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10003459515
Saved in:
7
Developing our understanding of patronizing frontline employees
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 340-358
Persistent link: https://www.econbiz.de/10009581806
Saved in:
8
It's not always sunny in relationally rich jobs : the influence of negative beneficiary contact
Nielsen, Jordan D.
;
Colbert, Amy E.
- In:
Academy of Management journal : AMJ
65
(
2022
)
6
,
pp. 1894-1922
Persistent link: https://www.econbiz.de/10013548902
Saved in:
9
The catch-22 of countering a moral occupational stigma in employee-customer interactions
Mikolon, Sven
;
Alavi, Sascha
;
Reynders, Anika
- In:
Academy of Management journal : AMJ
64
(
2021
)
6
,
pp. 1714-1739
Persistent link: https://www.econbiz.de/10012813556
Saved in:
10
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
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