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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Lean Six Sigma in service : applications and case studies
Furterer, Sandra L. (ed.) - 2009
Persistent link: https://www.econbiz.de/10013547606
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Die Rolle des Informationsmanagements beim Aufbau strategischer Erfolgspositionen : eine Untersuchung in Dienstleistungsunternehmen
Pradervand, Marc-André - 1995
Persistent link: https://www.econbiz.de/10000554342
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Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A. - 2010 - 1. ed.
Persistent link: https://www.econbiz.de/10003923424
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Services marketing management : a strategic perspective
Kasper, Hans; Helsdingen, Piet van; Gabbott, Mark - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10002469672
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Market leadership strategies for service companies : creating growth, profits, and customer loyalty
Terrill, Craig; Middlebrooks, Arthur - 2000
Persistent link: https://www.econbiz.de/10001350452
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
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Service management for competitive advantage
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 1994
Persistent link: https://www.econbiz.de/10013469173
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Process quality
2011
Persistent link: https://www.econbiz.de/10003883242
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Implementing lean six sigma throughout the supply chain : the comprehensive and transparent case study
Cudney, Elizabeth A.; Kestle, Rodney - 2011
Persistent link: https://www.econbiz.de/10008701337