//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service quality and customer s...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
United States
China
127,216
Service quality
21,753
Dienstleistungsqualität
20,836
Internationale Wirtschaftsbeziehungen
7,711
International economic relations
7,619
Auslandsinvestition
7,282
Foreign investment
7,192
Wirtschaftswachstum
7,100
Economic growth
6,932
Customer satisfaction
6,608
Kundenzufriedenheit
6,395
Consumer behaviour
6,291
Konsumentenverhalten
6,125
USA
6,019
India
5,018
Indien
4,859
Relationship marketing
4,227
Beziehungsmarketing
4,186
Innovation
4,027
Wirtschaftsreform
3,968
Economic reform
3,687
Wirkungsanalyse
3,657
Impact assessment
3,624
Welt
3,531
World
3,481
Multinationales Unternehmen
3,464
Japan
3,445
Transnational corporation
3,352
Globalisierung
3,092
Unternehmenserfolg
3,079
Globalization
3,078
Firm performance
3,065
Wirtschaftspolitik
3,027
Schätzung
3,011
Estimation
2,962
Deutschland
2,832
Wirtschaftsprüfung
2,831
Financial audit
2,828
Theorie
2,813
more ...
less ...
Online availability
All
Free
1,351
Undetermined
1,116
Type of publication
All
Article
3,104
Book / Working Paper
2,626
Journal
15
Other
2
Type of publication (narrower categories)
All
Article in journal
2,641
Aufsatz in Zeitschrift
2,641
Graue Literatur
1,101
Non-commercial literature
1,101
Working Paper
810
Arbeitspapier
796
Aufsatz im Buch
408
Book section
408
Collection of articles of several authors
245
Sammelwerk
245
Hochschulschrift
150
Aufsatzsammlung
128
Amtsdruckschrift
111
Government document
111
Thesis
110
Konferenzschrift
70
Case study
45
Fallstudie
45
Conference proceedings
44
Collection of articles written by one author
38
Sammlung
38
Bibliografie enthalten
31
Bibliography included
31
Conference paper
22
Konferenzbeitrag
22
Statistik
17
Handbook
13
Handbuch
13
Statistics
11
Bibliografie
10
No longer published / No longer aquired
10
Fallstudiensammlung
8
Article
7
Bibliographie
6
Forschungsbericht
6
Glossar enthalten
6
Glossary included
6
Ratgeber
6
Reprint
6
Gesetz
5
more ...
less ...
Language
All
English
5,382
German
208
Undetermined
87
French
27
Spanish
24
Russian
22
Portuguese
7
Italian
3
Croatian
1
Hungarian
1
Multiple languages
1
Polish
1
Serbian
1
Chinese
1
more ...
less ...
Author
All
Dorn, David
36
Hanson, Gordon H.
36
Autor, David H.
35
Feenstra, Robert C.
31
Morrison, Wayne M.
31
Bloom, Nicholas
23
Hanushek, Eric Alan
19
Schott, Peter K.
19
Bown, Chad P.
17
McKinnon, Ronald I.
16
Fung, Kwok-chiu
15
Funke, Michael
15
Labonte, Marc
15
Van Reenen, John
15
Whalley, John
15
Zhang, ZhongXiang
15
Caporale, Guglielmo Maria
13
Lau, Lawrence J.
13
Pierce, Justin R.
13
Rivkin, Steven G.
13
Yu, Miaojie
13
Amiti, Mary
12
Burdekin, Richard C. K.
12
Evenett, Simon J.
12
Rebitzer, James B.
12
Staiger, Douglas
12
Xing, Yuqing
12
Acemoglu, Daron
11
Bahmani-Oskooee, Mohsen
11
Kataria, Mitesh
11
Kotlikoff, Laurence J.
11
Lampi, Elina
11
Löfgren, Åsa
10
Manova, Kalina
10
Sun, Stephen Teng
10
Sutter, Robert G.
10
Woo, Wing Thye
10
You, Kefei
10
Yu, Zhihong
10
Athukorala, Premachandra
9
more ...
less ...
Institution
All
National Bureau of Economic Research
72
World Trade Organization
17
USA / Government Accountability Office
11
USA / General Accounting Office
9
Edward Elgar Publishing
8
USA / Congress / House of Representatives / Committee on Ways and Means / Committee on Ways and Means / Subcommittee on Trade
8
Brookings Institution
7
Institute of Developing Economies, Japan External Trade Organization (JETRO)
7
Springer Fachmedien Wiesbaden
6
Stiftung Wissenschaft und Politik
6
USA / Congress / Senate / Committee on Finance
6
USA / Congress / Senate / Committee on Foreign Relations
6
Center for Strategic and International Studies
5
IGI Global
5
USA / Congress / House of Representatives / Committee on Ways and Means
5
Council on Foreign Relations
4
Institute of Southeast Asian Studies
4
Nomos Verlagsgesellschaft
4
USA / International Trade Administration
4
United States / Congress / House / Committee on Energy and Commerce / Special Subcommittee on U.S. Trade with China
4
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
4
Bertelsmann Stiftung
3
Center for China and Globalization
3
Dae oe gyeong je jeong chaeg yeon gu won
3
Department of Economics, University of Pennsylvania
3
House of Representatives
3
Institute for International Economics <Washington, DC>
3
National Defense Research Institute <Santa Monica, Calif.>
3
PapyRossa-Verlags-GmbH und Co. KG <Köln>
3
Peterson Institute for International Economics
3
Princeton University Press
3
USA / Congress / House of Representatives / Subcommittee on International Economic Policy and Trade
3
USA / Congress / Senate / Committee on Banking, Housing and Urban Affairs
3
USA / Special Subcommittee on US Trade with China
3
United States / Congress / House / Committee on Foreign Affairs
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Enterprise Institute for Public Policy Research
2
Arbeitskreis Konjunktur des IWH
2
Atlantic Council of the United States / Committee on China Policy
2
Campus Verlag
2
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
204
NBER working paper series
70
Working paper
33
Asian economic papers
31
Health care management review : HCM review
27
CESifo working papers
26
International journal of hospitality management
25
Discussion paper / Centre for Economic Policy Research
24
Discussion paper series / IZA
24
Applied economics
22
China & world economy
22
Journal of Asian economics
22
NBER Working Paper
22
SpringerLink / Bücher
22
USITC publication / US International Trade Commission
22
Journal of business research : JBR
20
China economic review : an international journal
19
Journal of world trade : law, economic policy, public policy
19
The American economic review
19
Trade between the United States and China, the successor states to the former Soviet Union, ant other title IV countries : quarterly report to the Congress and the Trade Policy Committee
19
Finance research letters
18
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
18
The Chinese economy
18
Quality management journal : QMJ
17
The review of economics and statistics
17
Business horizons
15
Economic modelling
15
Applied economics letters
14
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International review of economics & finance : IREF
14
Journal of retailing and consumer services
14
Contemporary economic policy : a journal of Western Economic Association International
13
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
13
Journal of international consumer marketing
13
Journal of international economic law
13
Springer eBook Collection
13
The world economy : the leading journal on international economic relations
13
Academy of Management journal : AMJ
12
more ...
less ...
Source
All
ECONIS (ZBW)
5,608
RePEc
98
EconStor
26
USB Cologne (EcoSocSci)
12
BASE
3
Showing
1
-
10
of
5,747
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
2
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
3
Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana
;
He, Yi
;
Chen, Qimei
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
Saved in:
4
Service quality in the USA and mainland
China
's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
5
Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
Saved in:
6
Outsourcing in municipal governments
Zhang, Mengzhong
;
Sun, Jian
- In:
Public performance & management review
35
(
2011/12
)
4
,
pp. 696-726
Persistent link: https://www.econbiz.de/10009570458
Saved in:
7
Social presence and service satisfaction : the moderating role of cultural value-orientation
He, Yi
;
Chen, Qimei
;
Alden, Dana
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
2
,
pp. 170-176
Persistent link: https://www.econbiz.de/10009548799
Saved in:
8
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
9
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
10
Does cultural difference affect customer's response in a crowded restaurant environment? : a comparison of American versus Chinese customers
Kim, Dae-young
;
Wen, Li
;
Doh, Kyungrok
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 103-123
Persistent link: https://www.econbiz.de/10003968136
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->