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United States
Relationship marketing
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1,591
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1,569
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7
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6
Mattila, Anna S.
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Mulder, Nanno
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Brodie, Roderick J.
5
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5
Ding, Xiang
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Jang, Soocheong
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Kim, Wansoo
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1
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International journal of hospitality management
29
The journal of services marketing
25
Journal of business research : JBR
22
Journal of retailing and consumer services
19
Services marketing quarterly
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of service research : JSR
16
Psychology & marketing
15
The service industries journal
15
Working paper / National Bureau of Economic Research, Inc.
15
Journal of the Academy of Marketing Science
13
Harvard business review : HBR
12
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Academy of Management journal : AMJ
10
Journal of marketing
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard-Business-Manager : das Wissen der Besten
9
Journal of travel and tourism marketing
9
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
9
NBER working paper series
9
The journal of business & industrial marketing
9
European journal of operational research : EJOR
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Monthly labor review : MLR
8
The journal of personal selling & sales management : JPSSM
8
Fortune international
7
Journal of marketing management : MM
7
Journal of marketing theory and practice
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of service management
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
International journal of production economics
6
International journal of services and operations management
6
Journal of operations management
6
The international review of retail, distribution and consumer research
6
Business economics : the journal of the National Association for Business Economists
5
Business strategy series
5
Discussion paper / Centre for Economic Policy Research
5
European journal of marketing : EJM
5
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ECONIS (ZBW)
1,751
RePEc
2
Showing
1
-
10
of
1,753
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relevance
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date (newest first)
date (oldest first)
1
Organisational culture of customer care: market orientation and service quality
Green, Kenneth W.
;
Chakrabarty, Subrata
;
Whitten, Dwayne
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10003459515
Saved in:
2
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
3
Product customization and customer service costs : an empirical analysis
Kumar, Anuj
;
Telang, Rahul
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10009259970
Saved in:
4
An examination of technology and organization's change in service delivery to meet customer expectations
Carr, Amelia S.
- In:
The journal of applied business research
30
(
2014
)
3
,
pp. 725-735
Persistent link: https://www.econbiz.de/10010370856
Saved in:
5
Research of the regional service market in terms of international economic activity's customs registration
Fedorenko, Roman V.
;
Persteneva, Natalia P.
; …
- In:
International journal of economics and financial issues …
6
(
2016
)
5
,
pp. 136-144
Persistent link: https://www.econbiz.de/10011782163
Saved in:
6
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
7
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
8
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
9
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
10
Developing customers as partial employees : predictors and outcomes of customer performance in a services context
Halbesleben, Jonathon R. B.
;
Stoutner, Oliver K.
- In:
Human resource development quarterly
24
(
2013
)
3
,
pp. 313-335
Persistent link: https://www.econbiz.de/10010205235
Saved in:
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