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United States
Service quality
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28
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19
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13
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12
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12
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10
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9
Koh, Yoon
9
Luca, Michael
9
Mattila, Anna S.
9
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9
Woessmann, Ludger
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8
Bloom, Nicholas
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8
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Hua, Nan
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8
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Netessine, Serguei
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Park, Kwangmin
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Prybutok, Victor R.
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Taylor, Lowell J.
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Van Reenen, John
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Votruba, Mark
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Waldfogel, Joel
7
Campbell, Jeffrey R.
6
Cutler, David M.
6
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Kim, Wansoo
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Kolstad, Jonathan T.
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National Academy of Engineering
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NetLibrary, Inc
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OECD
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Williams College
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Working paper / National Bureau of Economic Research, Inc.
146
International journal of hospitality management
120
International journal of contemporary hospitality management
37
Health care management review : HCM review
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
NBER working paper series
29
The journal of services marketing
26
Journal of hospitality marketing & management
22
Journal of business research : JBR
20
Journal of retailing and consumer services
20
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
20
The service industries journal
19
Quality management journal : QMJ
17
Journal of service research : JSR
16
Services marketing quarterly
16
Discussion paper series / IZA
15
Inquiry : a journal of health care organization, provision and financing
15
International journal of health care finance and economics
15
The review of economics and statistics
15
Auditing : a journal of practice & theory
14
Economic inquiry : journal of the Western Economic Association International
14
The American economic review
14
Tourism economics : the business and finance of tourism and recreation
14
American economic journal : a journal of the American Economic Association
13
Applied economics
13
Journal of air transport management
13
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
12
Economics of education review
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of human resources : JHR
12
Managing service quality : MSQ ; an international journal
12
Contemporary economic policy : a journal of Western Economic Association International
11
Discussion paper / Centre for Economic Policy Research
11
Journal of health economics
11
Psychology & marketing
11
Academy of Management journal : AMJ
10
Health affairs : at the intersection of health, health care, and policy
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Health care financing review
10
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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ECONIS (ZBW)
2,896
RePEc
10
EconStor
1
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1
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
2
Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A.
- In:
Handbook of hospitality human resources management
,
(pp. 63-82)
.
2008
Persistent link: https://www.econbiz.de/10003810250
Saved in:
3
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson
;
Scarecelli, Joseph M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
Saved in:
4
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
5
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
6
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
7
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
8
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
9
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
10
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
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