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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun; Yoon, Hye Hyun - In: Tourism management : research, policies, practice 69 (2018), pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
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Extra-role service under pressure in the hospitality industry : the role of mindfulness
Rescalvo-Martin, Elisa; Gutierrez, Leopoldo; … - In: Tourism management perspectives : TMP 44 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013494151
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Legends of service excellence : the habits of seven highly effective hospitality companies
Solnet, David; Kandampully, Jay; Kralj, Anna - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 889-908
Persistent link: https://www.econbiz.de/10008748425
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Fostering Employee Engagement : Factors Contributing to Quality of Services in Hospitality Sector
Rajini, G. - 2017
The study aims to analyze the influence of attributes on employee engagement in hotels which is one of the most important vertical in hospitality sector, and to study its impact on quality of services. Data collection was to gather and measure information on variables of interest, in an...
Persistent link: https://www.econbiz.de/10012964175
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Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan - In: Tourism management : research, policies, practice 69 (2018), pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
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Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry
Cheng, Jui-Chang; Chen, Chien-Yu - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2668-2687
Persistent link: https://www.econbiz.de/10011777142
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Fostering Employee Engagement : Factors Contributing to Quality of Services in Hospitality Sector
Rajini, G. - 2017
The study aims to analyze the influence of attributes on employee engagement in hotels which is one of the most important vertical in hospitality sector, and to study its impact on quality of services. Data collection was to gather and measure information on variables of interest, in an...
Persistent link: https://www.econbiz.de/10014121517
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Individual and psychological factors influencing hotel employee's work engagement : the contingent role of self-efficacy
Al Halbusi, Hussam; Al-Sulaiti, Khalid; AlAbri, Salem; … - In: Cogent business & management 10 (2023) 3, pp. 1-24
This study intended to examine the relationships between empowerment leadership, psychological empowerment, and affective commitment on work engagement. Importantly, this study aimed to examine the moderating role of self-efficacy on the relationship between psychological empowerment and...
Persistent link: https://www.econbiz.de/10014506361
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Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance
Sarfraz, Muddassar; Khalid, Bilal; Ozturk, Ilknur; … - In: International journal of business excellence : IJBEX 29 (2023) 4, pp. 485-503
Persistent link: https://www.econbiz.de/10014294190