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Applying expanded servicescape to the hotel industry

Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796

Persistent link: https://www.econbiz.de/10013171233

Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions

Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63

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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442

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Satisfaction, value and intention to return in hotels

Worsfold, Kate; Fisher, Ron; McPhail, Ruth; Francis, Mark; … - In: International journal of contemporary hospitality management 28 (2016) 11, pp. 2570-2588

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Linking psychological needs, perceived financial well-being and loyalty : the role of commercial banks

Dung Phuong Hoang; Nguyen Thi Hong Hai; Vuong Nham Linh; … - In: Journal of financial services marketing 28 (2023) 3, pp. 466-487

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Model based on service quality, satisfaction and trust, the antecedents of federated athletes' happiness and loyalty

Cuesta-Valiño, Pedro; Loranca-Valle, Cristina; … - In: The journal of management development 42 (2023) 6, pp. 501-513

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Hotel attributes and overall customer satisfaction : what did COVID-19 change?

Srivastava, Arpita; Kumar, Vivek - In: Tourism management perspectives : TMP 40 (2021), pp. 1-10

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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers

Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335

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Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant

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Reclaiming the future : understanding customer forgiveness of service transgressions

Tsarenko, Yelena; Strizhakova, Yuliya; Otnes, Cele - In: Journal of service research 22 (2019) 2, pp. 139-155

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