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service quality
Service quality
21,680
Dienstleistungsqualität
20,929
Customer satisfaction
6,436
Kundenzufriedenheit
6,253
Consumer behaviour
4,402
Konsumentenverhalten
4,358
Relationship marketing
3,952
Beziehungsmarketing
3,939
Qualitätsmanagement
2,571
Quality management
2,531
Wirtschaftsprüfung
2,480
Financial audit
2,474
Krankenhaus
1,863
Hospital
1,847
Health care
1,581
Gesundheitsversorgung
1,553
USA
1,445
United States
1,418
Theorie
1,364
Deutschland
1,341
Theory
1,323
Gesundheitswesen
1,265
Germany
1,246
Health care system
1,244
Product quality
1,212
Produktqualität
1,201
Customer service
1,176
Kundenservice
1,119
Dienstleistungssektor
1,061
Service industry
1,055
Hotel industry
816
Hotellerie
816
Beschwerdemanagement
805
Complaint management
805
Schule
731
Hochschule
724
School
721
Electronic Commerce
718
E-commerce
715
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Undetermined
515
Free
333
Type of publication
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Article
1,094
Book / Working Paper
98
Other
1
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Article in journal
829
Aufsatz in Zeitschrift
829
Article
56
Working Paper
19
Graue Literatur
10
Non-commercial literature
10
Arbeitspapier
9
Conference paper
9
Konferenzbeitrag
9
Aufsatz im Buch
5
Book section
5
research-article
5
Conference Paper
4
Thesis
3
Congress Report
2
review-article
2
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1
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1
Sammelwerk
1
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English
941
Undetermined
243
Spanish
3
German
2
French
1
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1
Romanian
1
Vietnamese
1
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Author
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Parahoo, Sanjai K.
6
Adil, Mohd
5
Bünnings, Christian
5
Park, Sang-June
5
Prybutok, Victor R.
5
Schmitz, Hendrik
5
Tauchmann, Harald
5
Yi, Youjae
5
Ziebarth, Nicolas R.
5
Al-Hawary, Sulieman Ibraheem Shelash
4
Calabrese, Armando
4
Devesh, Sonal
4
Dwivedi, Yogesh Kumar
4
Francis, Sebastian K.
4
Jhamb, Deepika
4
Leunisse, Patrick
4
Prevo, Olaf
4
Prybutok, Victor
4
Roest, Henk
4
Yoshida, Masayuki
4
AlNajem, Mohamad N.
3
Arif, Imtiaz
3
Aslam, Wajeeha
3
Baglioni, Laura
3
Dabestani, Reza
3
Demir, Ahmet
3
Fongsuwan, Wanno
3
Kamakoty, Juhi
3
Kostopoulos, Giannis
3
Lee, Yeong-Ran
3
Lin, Shu-Ping
3
Marković, Suzana
3
Mittal, Amit
3
Nadiri, Halil
3
Najib, Mukhamad
3
Nuscheler, Robert
3
Osarenkhoe, Aihie
3
Ponnaiyan, Subramaniam
3
Prybutok, Gayle
3
Rodríguez-Díaz, Manuel
3
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Institution
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International Monetary Fund (IMF)
26
International Monetary Fund
24
Economics Research, World Bank Group
5
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
HAL
4
Institut für Volkswirtschaftlehre, Universität Rostock
2
International Institute of Social and Economic Sciences
2
University of Rijeka, Faculty of Tourism and Hospitality Management
2
University of Western Sydney
2
Banco de España
1
CESifo
1
Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
1
College of Business
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Department of Economics and Related Studies, University of York
1
Dipartimento di Economia, Università degli Studi di Roma 3
1
EconWPA
1
Economics Department, Queen's University
1
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
1
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
1
Facoltà di Economia, Università degli Studi di Urbino
1
Hanken Svenska Handelshögskolan
1
Harvard Business School, Harvard University
1
IESE Business School, Universidad de Navarra
1
Institute for the Study of Labor (IZA)
1
International Employment Relations Association. Teaching, Learning and Research Symposium 4th 22-25 Nov. 2004 Ballarat, Vic.
1
International Telecommunications Society (ITS)
1
School of Construction, Property and Planning
1
School of Management
1
Tinbergen Institute
1
Tinbergen Instituut
1
ToKnowPress
1
Wirtschafts- und Sozialwissenschaftliche Fakultät, Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Økonomisk institutt, Universitetet i Oslo
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
International journal of services and operations management
34
International journal of productivity and quality management : IJPQM
33
Total quality management & business excellence
33
Cogent business & management
24
IMF Staff Country Reports
24
Cogent Business & Management
23
International journal of services and operations management : IJSOM
21
Services marketing quarterly
21
Journal of hospitality marketing & management
20
Quality management journal : QMJ
18
The service industries journal
17
International journal of services, economics and management
15
International journal of business information systems : IJBIS
14
International Journal of Financial Services Management
13
International Journal of Services, Economics and Management
13
International journal of business excellence : IJBEX
11
Journal of travel and tourism marketing
11
International journal of business and globalisation : IJBG
9
International journal of business excellence
9
Journal for global business advancement : JGBA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Management Science
8
Nepalese journal of economics : a publication of Uniglobe College
8
Nepalese journal of finance : a publication of Uniglobe College
8
Global business review
7
Health marketing quarterly
7
International journal of services technology and management
7
International journal of shipping and transport logistics : IJSTL
7
World Review of Entrepreneurship, Management and Sustainable Development
7
Administrative Sciences : open access journal
6
International Journal of Business Performance Management
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
International journal of public sector performance management : IJPSPM
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Administrative Sciences
5
Cuadernos de Gestión
5
International Journal of Sports Marketing and Sponsorship
5
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Source
All
ECONIS (ZBW)
846
RePEc
250
EconStor
71
BASE
18
Other ZBW resources
8
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1
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
2
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling
;
Yeh, Tsu-Ming
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
Saved in:
3
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
4
Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil
Silva, Jersone Tasso Moreira
;
Teixeira, Luiz Antonio Antunes
- In:
International journal of logistics systems and management
19
(
2014
)
3
,
pp. 372-390
Persistent link: https://www.econbiz.de/10010514815
Saved in:
5
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
6
The relationship between income level and medical tourism service quality expectations
Moreno, Jose F.
;
Guiry, Michael
- In:
International journal of services, economics and management
6
(
2014
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10011282824
Saved in:
7
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
8
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
9
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
10
Customer referral behavior : do switchers and stayers differ?
Stein, Alisha
;
Ramaseshan, B.
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 229-239
Persistent link: https://www.econbiz.de/10011283705
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