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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Handbook of business-to-business marketing
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Trust and risk in business networks : proceedings of the 99th seminar of the European Association of Agricultural Economists (EAAE), February 8-10, 2006, Bonn, Germany
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Trust Inc. : strategies for building your company's most valuable asset
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
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System dynamics and innovation in food networks 2009 : Proceedings of the 3rd International European Forum on System Dynamics and Innovation in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the EAAE (European Association of Agricultural Economists) ....
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Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
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Vertical relationships and coordination in the food system : with 94 tables ; [papers presented at the Conference "Vertical Relationships and Coordination in the Food System" held in Piacenza, Italy, on June 12-13, 1997]
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The Oxford handbook of strategic sales and sales management
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Customer Relationship Management : the ultimate guide to efficient use of CRM
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Handbook of trust research
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Relational and functional integration
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Customer-centric marketing strategies : tools for building organizational performance
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Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
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Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
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Business-to-Business-Kommunikation : neue Entwicklungen im B-to-B-Marketing
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Kundenorientierung im Touristikmanagement
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Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
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Marktstrategische Veränderungen in der Hersteller-Handels-Dyade
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B2B-Handbuch Operations Management : Industriegüter erfolgreich vermarkten
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Interaktionen im Dienstleistungsbereich
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Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
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Enron and world finance : a case study in ethics
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Handbook of research on customer engagement
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Handbook of research on customer equity in marketing
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Innovation in pricing : contemporary theories and best practices
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Innovationen für das Industriegütermarketing : Festschrift für Professor Dr. Dr. h. c. Klaus Backhaus zum 60. Geburtstag
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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System dynamics and innovation in food networks 2008 : Proceedings of the 2nd International European Forum on System Dynamics and Innovation in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the European Association of Agricultural Economists (EAAE) as 110th EAAE-Seminar, february 18-22, 2008, Innsbruck-Igls, Austria
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Trust management : 4th international conference, iTrust 2006, Pisa, Italy, May 16 - 19, 2006 ; proceedings
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ECONIS (ZBW)
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1
B-to-B sales approaches
Gomez Macfarland, Hector
- In:
International business development : a concise textbook …
,
(pp. 177-195)
.
2021
Persistent link: https://www.econbiz.de/10012606634
Saved in:
2
Trust in buyer-supplier relationships : evidence from advanced, emerging, and developing markets
Akrout, Houcine
- In:
New insights on trust in business-to-business …
,
(pp. 1-5)
.
2019
Persistent link: https://www.econbiz.de/10012405302
Saved in:
3
Trust in relationships with agri-food distribution
Ouhna, Laila
- In:
New insights on trust in business-to-business …
,
(pp. 103-119)
.
2019
Persistent link: https://www.econbiz.de/10012405544
Saved in:
4
Customer relationship management and the sales force
Leigh, Thomas W.
- In:
The Oxford handbook of strategic sales and sales management
,
(pp. 344-373)
.
2011
Persistent link: https://www.econbiz.de/10008991481
Saved in:
5
Customer Relationship Management and the Sales Force
Leigh, Thomas W.
- In:
The Oxford handbook of strategic sales and sales management
.
2011
Persistent link: https://www.econbiz.de/10012885332
Saved in:
6
Maßnahmen zur Schaffung von Vertrauen in die Dienstleitungsqualität beim Internetshopping : unter besonderer Berücksichtigung von
Verkaufspersonal
im Internet
Terlutter, Ralf
;
Diehl, Sandra
- In:
Electronic Services
,
(pp. 433-460)
.
2002
Persistent link: https://www.econbiz.de/10001652833
Saved in:
7
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
8
Salesperson's personality and relationship quality : are you a friend or a customer?
Peighambari, Kaveh
;
Sattari, Setayesh
;
Styvén, Maria
; …
- In:
Marketing in the socially-networked world : challenges …
,
(pp. 511-518)
.
2013
Persistent link: https://www.econbiz.de/10010191244
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9
Enhancing electronic markets for industrial services by trust features
Bauer, Wolfgang
;
Dorn, Jürgen
;
Pryakhin, Ivan
- In:
New insights on trust in business-to-business …
,
(pp. 53-86)
.
2019
Persistent link: https://www.econbiz.de/10012405458
Saved in:
10
Developing buyer-seller relationships
Dwyer, F. R.
;
Schurr, Paul H.
;
Oh, Sejo
-
2008
Persistent link: https://www.econbiz.de/10003727120
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