//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Effects of consumers' mood in...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
4,915
Consumer behaviour
4,913
Experiment
1,184
Theory
1,016
Theorie
1,015
Deutschland
718
Germany
718
Beziehungsmarketing
505
Relationship marketing
505
Customer service
437
Kundenservice
436
Brand management
380
Markenführung
380
USA
341
United States
341
Online-Handel
283
Online retailing
282
Social Web
278
Social web
278
Brand
256
Markenartikel
256
Brand image
252
Markenimage
252
Market research
232
Marktforschung
232
Einzelhandel
207
Retail trade
207
E-commerce
202
Electronic Commerce
202
Internet marketing
201
Online-Marketing
201
Marketing management
193
Marketingmanagement
193
Marketing
158
Customer satisfaction
147
Dienstleistungsqualität
147
Kundenzufriedenheit
147
Service quality
147
Confidence
144
Game theory
144
more ...
less ...
Online availability
All
Undetermined
1,217
Free
100
Type of publication
All
Article
6,562
Type of publication (narrower categories)
All
Book section
Article in journal
69,548
Aufsatz in Zeitschrift
69,548
Graue Literatur
18,822
Non-commercial literature
18,822
Working Paper
18,607
Arbeitspapier
16,802
Aufsatz im Buch
6,562
Hochschulschrift
3,784
research-article
2,650
Thesis
2,604
Collection of articles of several authors
1,368
Sammelwerk
1,368
Aufsatzsammlung
896
Conference paper
670
Konferenzbeitrag
670
Collection of articles written by one author
515
Sammlung
515
Bibliografie enthalten
452
Bibliography included
452
Konferenzschrift
451
Case study
376
Fallstudie
376
Dissertation u.a. Prüfungsschriften
299
Lehrbuch
290
Textbook
243
Reprint
218
Article
190
Conference proceedings
186
Amtsdruckschrift
183
Government document
183
review-article
170
conceptual-paper
166
Ratgeber
158
Systematic review
144
Übersichtsarbeit
144
Guidebook
136
review
128
case-report
123
Forschungsbericht
99
more ...
less ...
Language
All
English
5,037
German
1,484
French
44
Hungarian
1
Italian
1
Author
All
Smith, Vernon L.
34
Gröppel-Klein, Andrea
18
Belk, Russell W.
16
Güth, Werner
15
Bauer, Hans H.
14
Hey, John Denis
14
Weinberg, Peter
13
Diehl, Sandra
12
Spiller, Achim
12
Stauss, Bernd
12
Berninghaus, Siegfried
11
Bruhn, Manfred
11
Terlutter, Ralf
11
Bagozzi, Richard P.
10
Esch, Franz-Rudolf
10
Grunert, Klaus G.
10
Herrmann, Andreas
10
Enneking, Ulrich
9
Fournier, Susan
9
Foxall, Gordon R.
9
Gächter, Simon
9
Harrison, Glenn W.
9
Hill, Ronald Paul
9
Kenning, Peter
9
Schmidt, Ulrich
9
Schröder, Hendrik
9
Thomas, Oliver
9
Diller, Hermann
8
Fehr, Ernst
8
Gierl, Heribert
8
Huber, Frank
8
Irlenbusch, Bernd
8
Kirchgeorg, Manfred
8
Meyer, Anton
8
Mußhoff, Oliver
8
Scherhorn, Gerhard
8
Schmitt, Bernd
8
Wiedmann, Klaus-Peter
8
Arnould, Eric J.
7
Bohnet, Iris
7
more ...
less ...
Institution
All
INFER, International Network for Economic Research
1
Published in...
All
Handbook of consumer psychology
42
Handbook of experimental economics results ; Vol. 1
42
The Routledge companion to identity and consumption
32
The Routledge companion to consumer behavior
28
Transformative consumer research for personal and collective well-being
26
Developments on experimental economics : new approaches to solving real-world problems
22
Papers in experimental economics
22
Product experience
20
Zielgruppen im Konsumentenmarketing : Segmentierungsansätze - Trends - Umsetzung
19
The evolution of brands : from signals of quality to storehouses of trust
18
Handbook of brand relationships
17
The Oxford handbook of strategic sales and sales management
17
Cross-cultural and critical perspectives on brands
16
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
16
Consumer culture theory
15
Consumer-brand relationships : theory and practice
15
Konsumentenverhaltensforschung im 21. Jahrhundert : gewidmet Peter Weinberg zum 65. Geburtstag
15
New developments and approaches in consumer behavior research
15
Research handbook on ethical consumption : contemporary research in responsible and sustainable consumer behaviour
15
Social psychology of consumer behavior
15
The Routledge companion to digital consumption
15
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
14
Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
14
Handbook of experimental economic methodology
14
Brand management ; Vol. 3
13
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
13
Global consumer behavior
13
Handbook of developments in consumer behaviour
13
Handbook of qualitative research methods in marketing
13
Hidden hands in the market : ethnographies of fair trade, ethical consumption, and corporate social responsibility
13
Measuring and managing brands
13
Perspectives on consumer behaviour : theoretical aspects and practical applications
13
System dynamics and innovation in food networks 2009 : Proceedings of the 3rd International European Forum on System Dynamics and Innovation in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the EAAE (European Association of Agricultural Economists) ....
13
The Oxford handbook of luxury business
13
Trust and risk in business networks : proceedings of the 99th seminar of the European Association of Agricultural Economists (EAAE), February 8-10, 2006, Bonn, Germany
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Brand management ; Vol. 2
12
Conjoint measurement : methods and applications
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Emotional, sensory, and social dimensions of consumer buying behavior
12
more ...
less ...
Source
All
ECONIS (ZBW)
6,562
Showing
1
-
10
of
6,562
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
2
Effects of mood and argument strength on product evaluation in a personal sales conversation
Gierl, Heribert
;
Bambauer, Silke
- In:
International advertising and communication : current …
,
(pp. 239-255)
.
2006
Persistent link: https://www.econbiz.de/10003378130
Saved in:
3
Anstrengung und Fähigkeiten des Kundenkontaktmitarbeiters im Service Encounter als zentrale Determinanten der Kundenzufriedenheit : eine empirische Analyse aus Kundensicht
Specht, Nina
;
Fichtel, Sina
- In:
Innovatives Dienstleistungsmarketing in Theorie und Praxis
,
(pp. 121-151)
.
2006
Persistent link: https://www.econbiz.de/10003413668
Saved in:
4
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
5
EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg
;
Tomczak, Torsten
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 375-403)
.
2001
Persistent link: https://www.econbiz.de/10001555440
Saved in:
6
Increasing productivity in the customer-facing environment
Thurlow, Ian
;
Davies, John
;
Gu, Jia-Yan
;
Bösser, Tom
; …
- In:
Context and semantics for knowledge management : …
,
(pp. 149-170)
.
2011
Persistent link: https://www.econbiz.de/10009542076
Saved in:
7
Customer experience and service employee experience : two sides of the same coin
Vaajakallio, Kirsikka
;
Mattelmaki, Tuuli
;
Roto, Virpi
; …
- In:
An introduction to industrial service design
,
(pp. 17-24)
.
2017
Persistent link: https://www.econbiz.de/10011582196
Saved in:
8
Service Excellence in der Beratung
Hossenfelder, Jörg
- In:
Service Design : innovative Services und exzellente …
,
(pp. 169-185)
.
2017
Persistent link: https://www.econbiz.de/10011735408
Saved in:
9
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
10
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->