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Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July; Praet, Ellen van; Van Vaerenbergh, Yves - In: Technology mediated service encounters, (pp. 17-43). 2019
Persistent link: https://www.econbiz.de/10012057340
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Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta - In: Advances in Management Research : Emerging Challenges …, (pp. 18-28). 2022
Persistent link: https://www.econbiz.de/10014434788
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How conversation helps shape customers' perceptions of the service experience
Garzaniti, Ivana; Pearce, Glenn; Stanton, John - 2012
Persistent link: https://www.econbiz.de/10011936413
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Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva - In: Leadership in spaces and places, (pp. 163-180). 2015
Persistent link: https://www.econbiz.de/10011318301
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Messung und Konsequenzen von Servicequalität im E-Commerce : eine empirische Analyse am Beispiel des Internet-Banking
Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik - In: Dienstleistungsmarketing, (pp. 45-57). 2004
Persistent link: https://www.econbiz.de/10002208776
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New market opportunities by merging loyalty and payment
Goeller, Toni; Yeap, Tet Hin - In: Marktplätze im Umbruch : digitale Strategien für …, (pp. 389-397). 2015
Persistent link: https://www.econbiz.de/10011441287
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Formulating accommodation brand loyalty : evidence from Greece
Fragkogianni, Marietta; Koutra, Christina - In: Emerging human and techno-human business management …, (pp. 151-187). 2020
Persistent link: https://www.econbiz.de/10012522239
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The impact of social commercial platforms on entrepreneurship in a developing country
Mallah Boustani, Nada; Sayegh, May Merhej - In: Smart Technologies for Organizations : Managing a …, (pp. 89-106). 2023
Persistent link: https://www.econbiz.de/10014288683
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed; Yazar, Evrim Erdoğan - In: Digital transformation and new approaches in trade, …, (pp. 257-283). 2022
Persistent link: https://www.econbiz.de/10013448702