Similar Search Results

Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context

Rouibah, Kamel; Lowry, Paul Benjamin; Almutairi, Laila - In: Journal of global information management : an official … 23 (2015) 3, pp. 41-71

Persistent link: https://www.econbiz.de/10011287040

Improving service quality through managing customer contact : case of airlines

Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214

Persistent link: https://www.econbiz.de/10011376522

Developing control charts in monitoring service quality based on the number of customer complaints

Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689

Persistent link: https://www.econbiz.de/10011305614

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

Persistent link: https://www.econbiz.de/10010355996

The control process effectiveness : organization versus customer

Barkai, Ofer - In: Journal of business & economics research 11 (2013) 8, pp. 345-352

Persistent link: https://www.econbiz.de/10009793000

High customer service quality in the beauty service design

Iijima, Masaki; Azuma, Kentaro - In: International journal of services technology and management 21 (2015) 1/2/3, pp. 72-82

Persistent link: https://www.econbiz.de/10011442748

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

The roles of customer orientation and employee orientation contribute to service quality and new service success

Trongpanich, Wannee; Kanchana Sukanthasirikul - In: Journal of international business and economics : JIBE 14 (2014) 2, pp. 37-46

Persistent link: https://www.econbiz.de/10010407294

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012650009