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1
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
2
Customer responses to channel migration strategies toward the E-channel
Trampe, Debra
;
Konuş, Umut
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
28
(
2014
)
4
,
pp. 257-270
Persistent link: https://www.econbiz.de/10010470966
Saved in:
3
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
4
Elektronische Kundendialoge als Element elektronischer Dienstleistungen : Vorschlag einer Systematisierung und Ableitung von Konsequenzen für Automatisierung und
Selbstbedienung
Meißner, Harald
- In:
Electronic Services
,
(pp. 295-320)
.
2002
Persistent link: https://www.econbiz.de/10001652825
Saved in:
5
Knowledge-base and online self-service
Hsu, Sonya H. Y.
;
Balasubramanian, Siva Kumar
;
Thakur, …
- In:
Journal of electronic commerce research : JECR
12
(
2011
)
2
,
pp. 133-151
Persistent link: https://www.econbiz.de/10009299530
Saved in:
6
Trusting beliefs and loyalty in B-to-B self-services
Skard, Siv
;
Nysveen, Herbjørn
- In:
Journal of business-to-business marketing
23
(
2016
)
4
,
pp. 257-276
Persistent link: https://www.econbiz.de/10011637113
Saved in:
7
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
8
Internet Self-Service in Kundenbeziehungen : Gestaltungselemente, Prozessarchitektur und Fallstudien aus der Finanzdienstleistungsbranche
Salomann, Harald
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003591420
Saved in:
9
Innovatives Mobile Marketing : kontextabhängige Kundenansprache mit Hilfe mobiler Portale
Figge, Stefan
-
2007
Persistent link: https://www.econbiz.de/10003383974
Saved in:
10
Kundenbindung im E-Commerce : Personalisierung als Instrument des Customer Relationship Marketing
Müller, Ulrich
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002524739
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