//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,355
Beziehungsmarketing
25,680
Electronic Commerce
23,996
E-commerce
21,375
Consumer behaviour
11,973
Konsumentenverhalten
11,846
Online-Handel
6,031
Online retailing
6,015
Customer satisfaction
5,907
Kundenzufriedenheit
5,827
Internet
5,608
Service quality
4,417
Dienstleistungsqualität
4,398
Deutschland
4,081
Germany
3,916
Theorie
3,883
Theory
3,868
Social Web
3,711
Social web
3,711
Online-Marketing
3,394
Internet marketing
3,370
Lieferantenmanagement
3,171
Supplier relationship management
3,169
Brand management
2,747
Markenführung
2,742
Einzelhandel
2,373
Retail trade
2,315
Digitalisierung
2,238
Marketingmanagement
2,227
Marketing management
2,208
Vertrauen
2,093
Digitization
2,074
Confidence
2,060
USA
2,040
Brand image
2,010
Markenimage
2,006
United States
1,975
Welt
1,766
World
1,760
Informationstechnik
1,722
more ...
less ...
Online availability
All
Undetermined
16,017
Free
9,188
Type of publication
All
Article
32,718
Book / Working Paper
18,653
Journal
168
Other
49
Type of publication (narrower categories)
All
Article in journal
23,826
Aufsatz in Zeitschrift
23,826
Aufsatz im Buch
6,096
Book section
6,096
Graue Literatur
3,183
Non-commercial literature
3,183
Hochschulschrift
2,371
Working Paper
2,011
Thesis
1,903
Arbeitspapier
1,857
Collection of articles of several authors
1,459
Sammelwerk
1,459
research-article
1,035
Aufsatzsammlung
964
Case study
737
Fallstudie
737
Konferenzschrift
609
Lehrbuch
331
Ratgeber
320
Conference proceedings
313
Guidebook
296
Textbook
277
Conference paper
275
Konferenzbeitrag
275
Dissertation u.a. Prüfungsschriften
257
Amtsdruckschrift
241
Government document
241
Bibliografie enthalten
224
Bibliography included
224
Handbook
172
Handbuch
172
conceptual-paper
121
Article
118
review-article
95
Glossar enthalten
94
Glossary included
94
case-report
94
Collection of articles written by one author
90
Sammlung
90
Reprint
89
more ...
less ...
Language
All
English
40,331
German
9,867
Undetermined
1,100
French
183
Spanish
60
Polish
55
Italian
46
Russian
41
Romanian
37
Dutch
15
Portuguese
14
Swedish
13
Czech
8
Lithuanian
8
Ukrainian
4
Bulgarian
3
Croatian
3
Hungarian
3
Serbian
3
Kazakh
2
Malay (macrolanguage)
2
Norwegian
2
Slovak
2
Chinese
2
Arabic
1
Bosnian
1
Danish
1
Finnish
1
Korean
1
Multiple languages
1
Slovenian
1
more ...
less ...
Author
All
Bruhn, Manfred
119
Homburg, Christian
107
Kollmann, Tobias
94
Kumar, V.
79
Bauer, Hans H.
77
Wirtz, Bernd W.
70
Heinemann, Gerrit
68
Verhoef, Peter C.
67
Huber, Frank
63
Alt, Rainer
57
Han, Heesup
55
Hollebeek, Linda D.
54
Smith, Alan D.
54
Herrmann, Andreas
53
Piller, Frank T.
49
Wiedmann, Klaus-Peter
47
Fritz, Wolfgang
45
Krafft, Manfred
44
Reichwald, Ralf
44
Stauss, Bernd
44
Martens, Bertin
43
Palmatier, Robert W.
43
Mattila, Anna S.
41
Thaichon, Park
41
Walsh, Gianfranco
41
Albers, Sönke
40
Gil Saura, Irene
39
Grönroos, Christian
38
Hudetz, Kai
37
Svensson, Göran
37
Ghose, Anindya
36
Lee, In
36
Ockenfels, Axel
36
Peitz, Martin
36
Swoboda, Bernhard
36
Hippner, Hajo
35
Neslin, Scott A.
35
Sheth, Jagdish N.
35
Weinhardt, Christof
35
Hackl, Franz
34
more ...
less ...
Institution
All
IGI Global
161
Springer Fachmedien Wiesbaden
136
OECD
82
National Bureau of Economic Research
71
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
60
Organisation for Economic Co-operation and Development
39
Université Paris-Dauphine (Paris IX)
37
Europäische Kommission
31
World Bank Group
28
Deutsche Bank <Frankfurt am Main> / Research
24
UNCTAD
21
Nomos Verlagsgesellschaft
19
Edward Elgar Publishing
18
HAL
17
Springer-Verlag GmbH
17
EconWPA
16
Books on Demand GmbH <Norderstedt>
15
Verlag Dr. Kovač
14
NET Institute
13
RWTH Aachen
13
Universität St. Gallen
13
World Bank
13
American Marketing Association
12
Competence Center E-Commerce <Bochum>
12
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
11
Federal Reserve Bank of Chicago
11
Information Resources Management Association
11
AMACOM
10
Haufe-Lexware GmbH & Co. KG
10
Institut der Deutschen Wirtschaft Köln Consult
10
International Federation for Information Processing
10
Springer Gabler <Firma>
10
University of Western Sydney
10
Ecademy CH
9
Erich-Schmidt-Verlag
9
International Trade Centre
9
Technische Universität Dresden
9
UNCTAD / Secretariat
9
Universität Mannheim
9
Verlag Franz Vahlen
9
more ...
less ...
Published in...
All
Journal of business research : JBR
770
Journal of retailing and consumer services
740
SpringerLink / Bücher
486
Industrial marketing management : the international journal for industrial and high-tech firms
481
International journal of hospitality management
332
The journal of services marketing
236
The journal of business & industrial marketing
235
Electronic commerce research
218
The service industries journal
214
Journal of the Academy of Marketing Science
189
Journal of strategic marketing
185
European journal of operational research : EJOR
167
International journal of electronic customer relationship management : IJECRM
165
International journal of production economics
156
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
155
International journal of business information systems : IJBIS
149
Journal of travel and tourism marketing
148
Gabler Edition Wissenschaft
146
Journal of retailing
145
Management science : journal of the Institute for Operations Research and the Management Sciences
142
Springer eBook Collection
139
Journal of marketing
138
Tourism management : research, policies, practice
137
International journal of contemporary hospitality management
135
Journal of hospitality marketing & management
135
Information systems and e-business management : ISeB
134
Journal of internet commerce
131
Asia Pacific journal of marketing and logistics
129
Cogent business & management
129
International journal of electronic marketing and retailing : IJEMR
128
Marketing intelligence & planning
123
Psychology & marketing
122
European Journal of Marketing
121
Journal of service research : JSR
121
Journal of Business & Industrial Marketing
120
Springer eBook Collection / Business and Economics
120
Technological forecasting & social change : an international journal
120
Journal of service management
118
The journal of product & brand management
118
Information systems research : ISR
115
more ...
less ...
Source
All
ECONIS (ZBW)
46,047
USB Cologne (EcoSocSci)
2,056
Other ZBW resources
1,537
RePEc
1,134
EconStor
317
USB Cologne (business full texts)
249
BASE
217
OLC EcoSci
24
ArchiDok
7
more ...
less ...
Showing
71
-
80
of
51,588
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
71
Customer behaviour-online travel industry in India
Arora, Shivani
- In:
SocioEconomic challenges : SEC
3
(
2019
)
1
,
pp. 90-98
Persistent link: https://www.econbiz.de/10012114936
Saved in:
72
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
73
Why do stores drive online sales? : evidence of underlying mechanisms from a multichannel retailer
Kumar, Anuj
;
Mehra, Amit
;
Kumar, Subodha
- In:
Information systems research : ISR
30
(
2019
)
1
,
pp. 319-338
Persistent link: https://www.econbiz.de/10012038230
Saved in:
74
Critical factors for B2C e-commerce in China
Ouyang, Feng
;
Zeng, Jing
;
Geng, Wei-Wei
;
Yang, Tao
- In:
Journal of China marketing
6
(
2016
)
2
,
pp. 117-143
Persistent link: https://www.econbiz.de/10011848069
Saved in:
75
A QoS-sensitive model for e-commerce customer behavior
Ghavamipoor, Hoda
;
Galpayegani, S. Alireza Hashemi
; …
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 380-397
Persistent link: https://www.econbiz.de/10011813290
Saved in:
76
A core of e-commerce customer experience based on conversational data using network text methodology
Alamsyah, Andry
;
Laksmiani, Nurlisa
;
Rahimi, Lies Anisa
- In:
International journal of business
23
(
2018
)
3
,
pp. 284-292
Persistent link: https://www.econbiz.de/10011913660
Saved in:
77
E-commerce and e-customer satisfaction during the economic crisis
Skordoulis, Michalis
;
Kaskouta, Ioanna
;
Chalikias, Miltiadis
- In:
Journal for international business and entrepreneurship …
11
(
2018
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10011879255
Saved in:
78
Factors identification of online reputation and relationship with trust : a study of generation Y
Gupta, Rashik
;
Ponnuru, Karteek Ramalinga
;
Kumar, Anil
; …
- In:
International journal of business information systems : …
26
(
2017
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011856427
Saved in:
79
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
80
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
First
Prev
4
5
6
7
8
9
10
11
12
13
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->