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Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 83 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
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Exploring different airport users' service quality satisfaction between service providers and air travelers
Hong, Seock-Jin; Choi, Dongho; Chae, Junjae - In: Journal of retailing and consumer services 52 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012132249
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Improving airport services using sentiment analysis of the websites
Gitto, Simone; Mancuso, Paolo - In: Tourism management perspectives : TMP 22 (2017), pp. 132-136
Persistent link: https://www.econbiz.de/10011706135
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Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany; Polo-Peña, Ana I.; Mahrous, Abeer A. - In: Tourism management perspectives : TMP 49 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
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Further investigation of behavioural intention towards LCAs : multi-group analyses of air traveller behaviouristics
Chawannuch Wungrotjanarut; Racela, Olimpia C. - In: Journal of Asia Business Studies 16 (2022) 1, pp. 101-120
Persistent link: https://www.econbiz.de/10012886239
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Identification of opinion trends using sentiment analysis of airlines passengers' reviews
Farzadnia, Siavash; Vanani, Iman Raeesi - In: Journal of air transport management 103 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013364304
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Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi; Zheng, Jie; Tang, Liang; Luo, Yi - In: Tourism management : research, policies, practice 95 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
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Mind, service quality, relationship with airlines
Prentice, Catherine; Hsiao, Aaron; Wang, Xuequn; … - In: Journal of strategic marketing 31 (2023) 1, pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
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The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Lin, Hsiu-Fen - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1691-1712
Persistent link: https://www.econbiz.de/10014320929
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The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco; Costa, Joana Martinho; Ramos, Ricardo F. - In: Journal of air transport management 112 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014458974