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Is the concept of service productivity compatible with the framework of service-dominant logic?
Viitamo, Esa; Toivonen, Marja - 2013
Persistent link: https://www.econbiz.de/10009761225
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A method for matching customer integration with operational control of service processes
Leyer, Michael; Moormann, Jürgen - In: Management research review 35 (2012) 11, pp. 1046-1069
Persistent link: https://www.econbiz.de/10009671777
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Service management in production companies
Karapidis, Alexander - In: Integrating human aspects in production management : …, (pp. 375-385). 2005
Persistent link: https://www.econbiz.de/10002699713
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Product and services management
Aulōnitēs, Geōrgios I. - 2006 - Online-Ausg.
Providing an holistic approach to the study of product management, this textbook looks at the key milestones within a product's life cycle and considers three crucial areas within product management: product portfolio evaluation, new product development and product deletion
Persistent link: https://www.econbiz.de/10013208098
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Performance productivity and quality of frontline employees in service organizations
Singh, Jagdip - 1999
Persistent link: https://www.econbiz.de/10001468213
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An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms
Ahsan, Kamrul; Rahman, Shams - In: International journal of physical distribution & … 46 (2016) 6/7, pp. 606-633
Persistent link: https://www.econbiz.de/10011588032
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The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.; Fleming, David E. - In: The journal of services marketing 31 (2017) 6, pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
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The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony; Wong, Ho Yin - In: International journal of services, economics and management 5 (2013) 3, pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411