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89
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1
CRM-Prozess-
Outsourcing
in der Telekommunikationsindustrie
Walser, Konrad
;
Myrach, Thomas
;
Gimpert, Marin
- In:
HMD : Praxis der Wirtschaftsinformatik
45
(
2008
)
259
,
pp. 53-62
Persistent link: https://www.econbiz.de/10003635587
Saved in:
2
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek
-
2020
Persistent link: https://www.econbiz.de/10012211403
Saved in:
3
"Telekom hilft" :
Kundenservice
im Social Web ist mehr als das neue
Marketing
Bock, Andreas H.
- In:
Social Branding : Strategien - Praxisbeispiele - …
,
(pp. 253-262)
.
2012
Persistent link: https://www.econbiz.de/10009553520
Saved in:
4
Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A.
;
Akroush, Mamoun N.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 50-77
Persistent link: https://www.econbiz.de/10009245080
Saved in:
5
"Telekom hilft" : customer service in the social web
Bock, Andreas H.
- In:
Handbook of social media management : value chain and …
,
(pp. 443-454)
.
2013
Persistent link: https://www.econbiz.de/10009762857
Saved in:
6
Who should handle retail? : vertical contracts, customer service, and social welfare in a Chinese mobile phone market
Li, Jia
;
Moul, Charles C.
- In:
International journal of industrial organization
39
(
2015
),
pp. 29-43
Persistent link: https://www.econbiz.de/10011486175
Saved in:
7
Representing customer service : telephones and texts
Wray-Bliss, Edward
- In:
Customer service : empowerment and entrapment
,
(pp. 38-59)
.
2001
Persistent link: https://www.econbiz.de/10001628786
Saved in:
8
Im Spannungsfeld von Kostenoptimierung und Kundenzufriedenheit : das Siemens ICN-Service Center im Praxistest
Mennicken, Catherine Suzanne
;
Grebe, Marcus
;
Jereb, Klaus W.
- In:
Effektives Customer Relationship Management : …
,
(pp. 369-387)
.
2008
Persistent link: https://www.econbiz.de/10003752022
Saved in:
9
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
10
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
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