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Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
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Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan; Rokonuzzaman, Md.; Prybutok, Gayle; … - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
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Customers' perception of fish fast-casual restaurants
Castellini, Alessandra; Samoggia, Antonella - In: Journal of food products marketing 24 (2018) 3, pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
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Cultural differences in the customer perception of crowded restaurant : emotion, intolerance and perceived price
Kim, Dae-young; Lee, Kwang-ho - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
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Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung; Lin, Julia Ying-chao; Wang, … - In: Services marketing quarterly 31 (2010) 2, pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
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Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Yunus, Erlinda N.; Sumartoyo - In: International journal of services and operations management 13 (2012) 2, pp. 189-207
Persistent link: https://www.econbiz.de/10009660772
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The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa; Bufquin, Diego; Nalley, Michael E. - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
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Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang; Singh, Smita; Olson, Eric D.; Jeong, EunHa - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
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Customer Perceptions of Restaurant Delivery
Kimes, Sheryl E. - 2020
A survey of 224 Internet users found that all had ordered delivery by an app or online and that 58% ordered delivery at least once per week. Most delivery orders were placed on a smartphone and less than half of delivery orders were placed through third party delivery companies. The single most...
Persistent link: https://www.econbiz.de/10012829135
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How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan; Alotaibi, Salman; Tao, Chen-Wei - In: International journal of hospitality management 93 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012436029