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Der Zusammenhang zwischen wahr...
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Customer satisfaction
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10,230
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7,146
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6,867
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Bruhn, Manfred
93
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86
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77
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58
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57
Svensson, Göran
55
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52
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52
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46
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42
Yang, Xiaokai
42
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40
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39
Aksoy, Lerzan
37
Foss, Nicolai J.
37
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36
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36
Butter, Frank A. G. den
34
Gustafsson, Anders
34
Malhotra, Naresh K.
33
Muhle-Karbe, Johannes
33
Brown, Stephen
32
Libecap, Gary D.
32
Wirtz, Jochen
32
Lusch, Robert F.
31
Sharma, Piyush
31
Edvardsson, Bo
30
Jones, D. G. Brian
30
Maclaran, Pauline
30
Ménard, Claude
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Prentice, Catherine
30
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30
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Evanschitzky, Heiner
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Springer Fachmedien Wiesbaden
47
American Marketing Association
46
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46
HAL
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EconWPA
24
European Association of Agricultural Economists - EAAE
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European Centre for the Development of Vocational Training
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Books on Demand GmbH <Norderstedt>
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C.E.P.R. Discussion Papers
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Erasmus Research Institute of Management
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Department of Economics and Business, Universitat Pompeu Fabra
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies
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Sociedade Brasileira de Economia e Sociologia Rural - SOBER
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8
Fördergesellschaft Marketing an der Universität Augsburg
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Institut für Schweizerisches Bankwesen <Zürich>
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Journal of retailing and consumer services
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International journal of hospitality management
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374
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SpringerLink / Bücher
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European Journal of Marketing
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Tourism management : research, policies, practice
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Industrial marketing management : the international journal for industrial and high-tech firms
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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International journal of contemporary hospitality management
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Journal of hospitality marketing & management
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International Journal of Bank Marketing
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Journal of the Academy of Marketing Science
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Services marketing quarterly
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Europäische Hochschulschriften / 5
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European journal of marketing : EJM
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Psychology & marketing
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Cogent business & management
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Journal of marketing management : MM
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Journal of service management
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Gabler Edition Wissenschaft
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NBER working paper series
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Working paper / National Bureau of Economic Research, Inc.
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Marketing Intelligence & Planning
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Service business
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Journal of air transport management
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Marketing theory
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International Journal of Contemporary Hospitality Management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
91
Journal of strategic marketing
91
Asia Pacific journal of marketing and logistics
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The TQM journal : the international review of organizational improvement
89
Journal of historical research in marketing
87
The TQM Magazine
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
1,897
USB Cologne (EcoSocSci)
669
EconStor
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BASE
214
USB Cologne (business full texts)
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OLC EcoSci
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1
Automobiles Servicemarketing : Studie
2005
Persistent link: https://www.econbiz.de/10014371418
Saved in:
2
Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende
Spöttl, Georg
;
Rauner, Felix
;
Moritz, Eckehard Fozzy
-
1997
Persistent link: https://www.econbiz.de/10000625742
Saved in:
3
The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos
;
Fernandes, Daniel V. H. D.
- In:
Latin American business review : journal of the …
8
(
2007
)
2
,
pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
Saved in:
4
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
5
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
6
Der Zusammenhang zwischen Händler- und
Kundenzufriedenheit
in der Automobilwirtschaft : am Beispiel eines Premium-Automobilherstellers
Gerischer, Cécile Andrea
-
2010
Persistent link: https://www.econbiz.de/10009012401
Saved in:
7
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
8
Produktbegleitende Dienstleistungen als Profilierungsinstrument für Markenanbieter
Oguachuba, Jane S.
- In:
Neue Herausforderungen an das Dienstleistungsmarketing
,
(pp. 241-265)
.
2008
Persistent link: https://www.econbiz.de/10003675968
Saved in:
9
Special issue: Service-dominant logic : continuing the dialog
Lusch, Robert F.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003680135
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10
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
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