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Linking CRM to customer-oriented behaviour through service climate perceptions
Wang, Mei-Ling - In: International journal of business and systems research 12 (2018) 3, pp. 243-261
Persistent link: https://www.econbiz.de/10011960565
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Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani; Tichaawa, Tembi Maloney - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
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Big data initiatives in retail environments : linking service process perceptions to shopping outcomes
Aloysius, John A.; Hoehle, Hartmut; Goodarzi, Soheil; … - In: Big data analytics in operations and supply chain management, (pp. 25-51). 2018
Persistent link: https://www.econbiz.de/10011965326
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Is this smile for real? : the role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Lechner, Andreas T.; Paul, Michael - In: Journal of business research : JBR 94 (2019), pp. 195-208
Persistent link: https://www.econbiz.de/10011947349
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How conversation helps shape customers' perceptions of the service experience
Garzaniti, Ivana; Pearce, Glenn; Stanton, John - 2012
Persistent link: https://www.econbiz.de/10011936413
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Measuring customer perceptions of restaurant innovativeness : developing and validating a scale
Kim, Eojina; Tang, Liang; Bosselman, Robert - In: International journal of hospitality management 74 (2018), pp. 85-98
Persistent link: https://www.econbiz.de/10011924613
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Customer perception on internet banking and its effect on the performance of bank in Bangladesh
Roy, Mihir Kumar; Parvez, Shahriar; Islam, Asraful - In: Bangladesh journal of political economy 31 (2016) 4, pp. 241-258
Persistent link: https://www.econbiz.de/10011847357
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Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva - In: Leadership in spaces and places, (pp. 163-180). 2015
Persistent link: https://www.econbiz.de/10011318301
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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Exploring backpackers' perceptions of the hostel service quality
Brochado, Ana; Rita, Paulo; Gameiro, Carlos - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1839-1855
Persistent link: https://www.econbiz.de/10011447534