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Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

An exploration of online shopping convenience dimensions and their associations with customer satisfaction

Palacios, Sergio; Jun, Minjoon - In: International journal of electronic marketing and … 11 (2020) 1, pp. 24-49

Persistent link: https://www.econbiz.de/10012199568

There is no place like home : home satisfaction and customer satisfaction in online grocery retailing

Singh, Reema; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 4, pp. 370-387

This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such...

Persistent link: https://www.econbiz.de/10013411667

Frequency of retail services, membership fees and real store shopping experience : analysing consumer preferences

Hirogaki, Mitsunori - In: International journal of business and globalisation : IJBG 23 (2019) 3, pp. 367-382

Persistent link: https://www.econbiz.de/10012153199

Exploring the impact of retailing ethics on customer satisfaction

Sharma, Bodh Raj; Sharma, R. D. - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 13-21

Persistent link: https://www.econbiz.de/10010514879

Antecedents of customer loyalty in the retailing sector : the impact of switching costs

Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382

Persistent link: https://www.econbiz.de/10010526775

Measuring customer pre-purchase satisfaction in a retail setting

Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229

Persistent link: https://www.econbiz.de/10010344138

Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

Neumüller, Kathrin - 2022

Persistent link: https://www.econbiz.de/10013188011

In-store experience and customer loyalty of TopT (Pty) Ltd

Theledi, Karabo Mpho; Mudzanani, Takalani Eric - In: African journal of business and economic research : AJBER 15 (2020) 3, pp. 203-225

Persistent link: https://www.econbiz.de/10012666417

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023