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Customer relationship manageme...
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Customer satisfaction
8
Kundenzufriedenheit
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
5
Relationship marketing
5
India
4
Personal banking
4
Privatkundengeschäft
4
United Arab Emirates
4
Vereinigte Arabische Emirate
4
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3
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3
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2
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2
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2
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structural equation modelling
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1
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Jham, Vimi
23
Khan, Kaleem Mohd
4
Malhotra, Gunjan
3
Jain, Sheetal
2
Khan, Kaleem Mohd.
2
Mishra, Sita
2
Puri, Sandeep
2
Sehgal, Nidhi
2
Khan, Kaleem M.
1
Tandon, Shobhit
1
Waheed, Abdul
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IGI Global
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IIMB management review
2
International journal of electronic customer relationship management : IJECRM
2
International journal of strategic change management : IJSCM
2
Singapore management review : Asia Pacific journal of management theory and practice
2
South Asian journal of management : SAJM
2
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Asian African journal of economics and econometrics
1
Asian Case Research Journal (ACRJ)
1
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1
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International Journal of Financial Services Management
1
International journal of business innovation and research
1
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1
International journal of services technology and management
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Journal of retailing and consumer services
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Paradigm : the journal of Institute of Management Technology
1
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ECONIS (ZBW)
14
OLC EcoSci
6
RePEc
2
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1
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1
An empirical investigation of customer satisfaction with multi channel banking
Jham, Vimi
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10003850219
Saved in:
2
Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics
Jham, Vimi
- In:
International journal of strategic change management : IJSCM
4
(
2012
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009756682
Saved in:
3
Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Jham, Vimi
- In:
International journal of financial services management …
9
(
2019
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10012147267
Saved in:
4
Customer relationship management in the banking sector : impact of internet usage by the customer
Jham, Vimi
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10009883466
Saved in:
5
An empirical investigation of customer satisfaction with multi channel banking
Jham, Vimi
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10009887537
Saved in:
6
Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics
Jham, Vimi
- In:
International journal of strategic change management : IJSCM
4
(
2012
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10010146361
Saved in:
7
Filli Café : experience tea and talk
Jham, Vimi
- In:
Asian journal of management cases
20
(
2023
)
1
,
pp. 47-58
Persistent link: https://www.econbiz.de/10014229841
Saved in:
8
Luxury rental purchase intention among millennials—A cross‐national study
Mishra, Sita
;
Jain, Sheetal
;
Jham, Vimi
- In:
Thunderbird International Business Review
63
(
2020
)
4
,
pp. 503-516
Persistent link: https://www.econbiz.de/10012407801
Saved in:
9
Determinants of performance in retail banking : perspectives of customer satisfaction and relationship marketing
Jham, Vimi
;
Khan, Kaleem Mohd
- In:
Singapore management review : Asia Pacific journal of …
30
(
2008
)
2
,
pp. 35-45
Persistent link: https://www.econbiz.de/10003805517
Saved in:
10
Customer satisfaction and its impact on performance in banks : a proposed model
Jham, Vimi
;
Khan, Kaleem Mohd.
- In:
South Asian journal of management : SAJM
16
(
2009
)
2
,
pp. 109-126
Persistent link: https://www.econbiz.de/10003903124
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