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Electronic Commerce
24,070
Service quality
21,815
E-commerce
21,449
Dienstleistungsqualität
21,064
Qualitätsmanagement
16,943
Customer satisfaction
15,559
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15,258
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13,976
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10,564
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10,282
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8,360
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6,198
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5,687
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4,654
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4,623
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4,597
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4,262
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3,428
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3,288
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2,686
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2,671
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2,458
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2,436
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2,425
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2,418
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2,360
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2,359
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2,356
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2,270
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2,252
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2,248
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2,236
Welt
2,124
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2,115
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2,079
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2,074
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2,024
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981
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Antony, Jiju
161
Bruhn, Manfred
112
Kollmann, Tobias
94
Siciliani, Luigi
83
Han, Heesup
78
Homburg, Christian
69
Heinemann, Gerrit
65
Wirtz, Bernd W.
61
Bauer, Hans H.
60
Devadasan, S. R.
60
Mattila, Anna S.
60
Propper, Carol
59
Shahin, Arash
58
Straume, Odd Rune
54
Talib, Faisal
53
Svensson, Göran
52
Rahman, Zillur
51
Töpfer, Armin
51
Prybutok, Victor R.
49
Dale, Barrie G.
48
Stauss, Bernd
48
Hanushek, Eric Alan
45
Alt, Rainer
44
Fritz, Wolfgang
44
Usman, Osly
44
Martens, Bertin
43
Mittal, Vikas
43
Rivkin, Steven G.
43
Smith, Alan D.
41
Gustafsson, Anders
40
Kamiske, Gerd F.
40
Huber, Frank
39
Peitz, Martin
39
Brekke, Kurt R.
38
Cheng, T. C. E.
38
Cudney, Elizabeth A.
38
Gil Saura, Irene
38
Sampaio, Paulo
38
Weinhardt, Christof
38
Wiele, Ton van der
38
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National Bureau of Economic Research
262
IGI Global
182
OECD
155
Springer Fachmedien Wiesbaden
149
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
105
Organisation for Economic Co-operation and Development
47
Hochschulrektorenkonferenz
42
Europäische Kommission
41
World Bank Group
40
World Bank
36
International Monetary Fund
30
Verlag Dr. Kovač
30
Nomos Verlagsgesellschaft
28
International Monetary Fund (IMF)
27
Université Paris-Dauphine (Paris IX)
26
Books on Demand GmbH <Norderstedt>
25
Deutsche Bank <Frankfurt am Main> / Research
24
HAL
24
Deutsches Institut für Normung
23
Springer-Verlag GmbH
23
Deutsche Gesellschaft für Qualität
21
UNCTAD
21
Verband der Automobilindustrie
21
Edward Elgar Publishing
19
EconWPA
18
RWTH Aachen
17
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
16
Shaker Verlag
16
NET Institute
14
ToKnowPress
13
Competence Center E-Commerce <Bochum>
12
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
12
European Centre for the Development of Vocational Training
12
International Trade Centre
12
Springer Gabler <Firma>
12
Federal Reserve Bank of Chicago
11
University of Western Sydney
11
European Association of Agricultural Economists
10
Institut der Deutschen Wirtschaft Köln Consult
10
International Federation for Information Processing
10
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Journal of retailing and consumer services
705
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
692
International journal of hospitality management
620
Journal of business research : JBR
566
International journal of productivity and quality management : IJPQM
546
The TQM journal : the international review of organizational improvement
501
International journal of quality & reliability management
475
International journal of production research
459
SpringerLink / Bücher
440
The service industries journal
406
International journal of production economics
346
Total quality management & business excellence
320
International Journal of Quality & Reliability Management
307
Journal of Services Marketing
294
The journal of services marketing
283
Tourism management : research, policies, practice
262
NBER working paper series
261
European journal of operational research : EJOR
237
Working paper / National Bureau of Economic Research, Inc.
234
International journal of contemporary hospitality management
230
Quality management journal : QMJ
228
Journal of travel and tourism marketing
223
Electronic commerce research
222
NBER Working Paper
220
Industrial marketing management : the international journal for industrial and high-tech firms
213
Journal of hospitality marketing & management
211
Cogent business & management
200
International journal of six sigma and competitive advantage : IJSSCA
186
Management science : journal of the Institute for Operations Research and the Management Sciences
184
Auditing : a journal of practice & theory
182
International journal of business information systems : IJBIS
182
International journal of quality and service sciences
180
International journal of services and operations management
178
The TQM Magazine
174
Journal of air transport management
166
Services marketing quarterly
166
International Journal of Bank Marketing
163
Information systems and e-business management : ISeB
158
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
156
Springer eBook Collection
156
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ECONIS (ZBW)
62,258
USB Cologne (EcoSocSci)
3,894
Other ZBW resources
3,524
RePEc
2,055
EconStor
707
USB Cologne (business full texts)
355
BASE
301
OLC EcoSci
49
ArchiDok
10
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Showing
1
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10
of
73,153
Sort
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date (newest first)
date (oldest first)
1
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
2
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
3
A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram
;
Sandhiya M
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 849-857
Persistent link: https://www.econbiz.de/10012542566
Saved in:
4
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
5
A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina
;
Grigaliūnaitė, Viktorija
- In:
Scientific Annals of Economics and Business
63
(
2016
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10011646901
Saved in:
6
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
7
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
8
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
9
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
10
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of internet commerce
15
(
2016
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Saved in:
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