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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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Performance productivity and quality of frontline employees in service organizations
Singh, Jagdip - 1999
Persistent link: https://www.econbiz.de/10001468213
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Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Rapp, Reinhold - 1995
Persistent link: https://www.econbiz.de/10000913476
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Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
outlines the activities that are critical to planning as a management function, analyses their content in the context of … service modularization, and identifies the problems that require management decisions. The paper employs comparative analysis …
Persistent link: https://www.econbiz.de/10012503254
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Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna; Ukko, Juhani - In: Benchmarking : an international journal ; BIJ 23 (2016) 5, pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
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In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel; Tang, Chunyong; Kwamega, Michael; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
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People quality measurement in service industry : a new approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 22 (2023) 1, pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
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Investigating the impact of customer satisfaction, trust, and quality of services on the acceptance of delivery services companies and related applications in Omani context : a pre...
Taufiq-Hail, Al-Madhagy; Yusof, Shafiz Affendi Mohd; Al … - In: Cogent business & management 10 (2023) 2, pp. 1-39
This paper investigates the impact of the COVID-19 pandemic on the adoption and evolution of delivery services in Oman. While the pandemic has presented new opportunities for delivery companies and related apps, there is a lack of research specifically focused on the Omani context. To address...
Persistent link: https://www.econbiz.de/10014503293