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Examining the effect of perceived quality of authentic souvenir product, perceived value, and satisfaction on customer loyalty

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product, value, satisfaction and customer loyalty that consisted of word-of-mouth and repurchase intention. A self … of perceived quality of authentic souvenir product. Additionally, perceived value and satisfaction mediated the effects …

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Smartphone experience, satisfaction, and referral : an ecosystem perspective

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Customer loyalty intentions in broadband internet services

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The journey from customer participation in service failure to co-creation in service recovery

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Can the retailer's ICT enhance the impact of service recovery efforts on customer satisfaction?

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Unlocking behaviors of long-term service consumers : the role of action inertia

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Consumer perceptions and responsiveness toward CSR activities : a sectoral outlook

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The relationship between satisfaction and word-of-mouth at the language centers in HoChiMinh City Vietnam

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La satisfaction des clients des services captiefs

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