Narrow search
Showing 71 - 80 of 59,735
Cover Image
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.; Kline, Sheryl - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Cover Image
Purpose of stay and willingness to stay as dimensions to identify and evaluate hotel experiences
Alcántara-Alcover, Enrique; Artacho-Ramírez, Miguel Ángel - In: International journal of hospitality management 33 (2013), pp. 357-365
Persistent link: https://www.econbiz.de/10009746344
Cover Image
Scanning, perceived uncertainty, and the interpretation of trends : a study of hotel directors’ interpretation of demographic change
Sund, Kristian J. - In: International journal of hospitality management 33 (2013), pp. 294-303
Persistent link: https://www.econbiz.de/10009746356
Cover Image
A review of the literature on culture in hotel management research : what is the future?
Chen, Rose X. Y.; Cheung, Catherine; Law, Rob - In: International journal of hospitality management 31 (2012) 1, pp. 52-65
Persistent link: https://www.econbiz.de/10009406152
Cover Image
It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra; Peters, Mike; Strobl, Andreas - In: International journal of hospitality management 31 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
Cover Image
Co-production versus co-creation : a process based continuum in the hotel service context
Chathoth, Prakash; Altinay, Levent; Harrington, Robert James - In: International journal of hospitality management 32 (2013), pp. 11-20
Persistent link: https://www.econbiz.de/10009717684
Cover Image
Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
Cover Image
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Cover Image
Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella; Marcoz, Elena Maria; Mauri, Chiara - In: International journal of hospitality management 42 (2014), pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
Cover Image
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna; Solnet, David - In: International journal of hospitality management 29 (2010) 4, pp. 711-719
Persistent link: https://www.econbiz.de/10008758170