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Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham; Kim, Woo Gon; Choi, Hyung-Min; Ali, … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
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Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
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Customer experience, well-being, and loyalty in the spa hotel context : integrating the top-down & bottom-up theories of well-being
Huang, Yu-Chih; Chen, Chun-Chu; Gao, Mingjie Jessie - In: Journal of travel and tourism marketing 36 (2019) 5, pp. 595-611
Persistent link: https://www.econbiz.de/10012179446
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An integrated framework for customer loyalty in the hotel sector
Tabaku, Elvira; Kruja, Drita - In: Serbian journal of management : an international … 14 (2019) 1, pp. 205-221
Persistent link: https://www.econbiz.de/10012138599
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Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam; Pandey, Mrinalini - In: International journal of business innovation and research 20 (2019) 1, pp. 87-105
Persistent link: https://www.econbiz.de/10012144497
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The role of loyalty programs in boosting hotel guest loyalty : impact of switching barriers
Koo, Bonhak; Yu, Jongsik; Han, Heesup - In: International journal of hospitality management 84 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012146199
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Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna; Keränen, Joona; Ritala, Paavo; Vilko, Jyri - In: Tourism management : research, policies, practice 77 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
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Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena; Goh, Edmund; Jie, Ferry - In: Journal of vacation marketing 25 (2019) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
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Relationship marketing and customer satisfaction in the Ghanaian hospitality industry : an empirical examination of trust and commitment
Amoako, George Kofi; Neequaye, Emmanuel Kotey; … - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 326-340
Persistent link: https://www.econbiz.de/10012130788
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Revisiting employee-guest interactions in hotels : an analysis of critical incidents
Yilmaz, Özgür Devrim - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 2, pp. 17-23
Persistent link: https://www.econbiz.de/10012156964